Esta propriedade oferece serviço de traslado do aeroporto (sujeito a sobretaxas). Antes da viagem, os hóspedes devem fornecer os detalhes da chegada à propriedade usando as informaçÔes de contato na confirmação da reserva.
A recepção funciona diariamente no seguinte horårio: 8h - 23h
Os hĂłspedes que planejam chegar fora do horĂĄrio normal de check-in devem entrar em contato com a propriedade com antecedĂȘncia para receber as instruçÔes de check-in e informaçÔes sobre o cofre. A recepção tem um horĂĄrio de funcionamento limitado.
Para organizar o check-in, entre em contato com a propriedade pelo menos 24 horas antes de sua chegada, usando as informaçÔes contidas na confirmação da reserva.
Se vocĂȘ planeja chegar apĂłs 22h30, entre em contato com a propriedade antes da sua chegada, usando as informaçÔes contidas na confirmação da reserva.
Se vocĂȘ tiver solicitaçÔes de acessibilidade especĂficas, fale com a equipe da propriedade usando as informaçÔes contidas na confirmação da reserva.
Serviço de arrumação com disponibilidade limitada
DepĂłsito de bagagens
Ferro/tåbua de passar roupa (mediante solicitação)
Recepção (horårio limitado)
Atividades
Acesso Ă piscina externa nas proximidades
Recursos de segurança
Detector de monĂłxido de carbono nĂŁo informado. O anfitriĂŁo nĂŁo informou se a propriedade tem detector de monĂłxido de carbono. Leve um detector portĂĄtil com vocĂȘ na viagem.
Detector de fumaça não informado. O anfitrião não informou se a propriedade tem detector de fumaça.
Casa Luca fica a uma caminhada de 7 minutos de Praia principal de Playa del Carmen e 2 minutos de Quinta Avenida.
AvaliaçÔes
AvaliaçÔes sobre Casa Luca
6,0
Bom
Todas as avaliaçÔes exibidas descrevem experiĂȘncias reais de hĂłspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliaçÔes de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçÔesAbre em uma nova janela
Aun con la reservaciĂłn me cancelaron mi estadĂa, espero no me hagan el cargo por algo que no pude utilizar
Ulises
Ulises, viagem de 1 diĂĄria
Avaliação de hóspede verificada da Expedia
8/10 - Muito bom
10 de abr. de 2021
Buen lugar, excelente ubicaciĂłn a pocas cuadras de la quinta avenida y de la playa, todo estuvo bien, lo Ășnico que no me gustĂł esque son muchas escaleras y para subir maletas si esta pesadito, pero en gral me agrado el lugar.
Viajante verificado
Viagem em famĂlia de 6 diĂĄrias
Avaliação de hóspede verificada da Expedia
2/10 - InsatisfatĂłrio
9 de abr. de 2021
Absolutely HORRIFIC hotel with no communication at all. I was locked outside for almost an hour and couldn't even get in. The appliances are rusty, the room looks NOTHING like this, and is completely different inside.There are much cheaper places for better value in Playa . Whatever you do do not stay here
Also there is no staff on site at all ever for anything. They don't answer the phone when you want a refund- HORRIBLE PLACE!
Viajante verificado
Viagem de 2 diĂĄrias
Avaliação de hóspede verificada da Orbitz
2/10 - InsatisfatĂłrio
26 de mar. de 2021
There is a restaurant on the first floor, I stayed on second floor, couldn't sleep because of the noise, you can hear every word of people dinning, you can also hear your next door neighbor snoring, so clear, even washing their teeth or using their bathroom and every word they talked. Many other issues too. I'm not difficult, I stayed in many places, never wrote a bad review and I usually don't complain but this place was too bad. Price is average for the area, is not a matter of cost.
Viajante verificado
Viagem em famĂlia de 6 diĂĄrias
Avaliação de hóspede verificada da Expedia
6/10 - Bom
23 de ago. de 2020
So there were a few false advertisements that made this place a 3/5 star!
1. The shuttle was not authorized to pick up from the airport the Federales actually pulled me out of the car which was very distressing I ended up having to pay the airport 2000 pesos to take me to Playa
2. The breakfast was not $7mxn there was no standard breakfast at the restaurant below which was excellent by the way just very expensive fruit , eggs,toast was 199pesosno drink included
Upon my arrival my room was not ready for check in and it was not the room I paid for but they had no other rooms,fine after being stranded at the airport because the shuttle was not authorized I had to wait 2.5 hours for the cleaning women to finish cleaning,place was very comfortable, tidy. My room had a sewage stench to it so I kept my door closed until night time. It was from pumping no So there were a few false advertisements that made this place a 3/5 star!
1. The shuttle was not authorized to pick up from the airport the Federales actually pulled me out of the car which was very distressing I ended up having to pay the airport 2000 pesos to take me to Playa
2. The breakfast was not $7mxn there was no standard breakfast at the restaurant below which was excellent by the way just very expensive fruit , eggs,toast was 199pesosno drink included
Upon my arrival my room was not ready for check in and it was not the room I paid for but they had no other ro doubt (thereâs a restaurant down stairs)
2. The
Shay
Shay, viagem de negĂłcios de 4 diĂĄrias
Avaliação de hóspede verificada da Expedia
6/10 - Bom
2 de fev. de 2020
This property is a small boutique hotel close to 5th Avenue! It is an old property with room situated on three floors, and a narrow stairway to enter the small reception area.
It is located over a restaurant, which does become quite noisy in the evenings, and when they start dragging tables & chairs along the floor when opening and closing!
The room was quite spacious, however the amenities are very dated, and quite sparse. The shower is not very good, and only provided about 2 minutes of hot water and then it was cold. The microwave in the room stopped working after 3 days in the room (only used to heat water for a coffee). The air conditioning was not functioning on the first night, but this was explained to me, and the following day the maintenance guy was coming to repair it.!
The young receptionist that checked me in was very polite & courteous, and was available if required.
For a budget hotel this property is "OK", but there are many other accommodations of better standard located close to this area.
Viajante verificado
Viagem em famĂlia de 7 diĂĄrias
Avaliação de hóspede verificada da Expedia
4/10 - RazoĂĄvel
15 de set. de 2019
Loud. Beds were rock hard. WiFi wasnât always working. Cable went out a couple of times. Pillows and cushions were smelly. The man in charge was nice.
Cinthia
Cinthia, viagem em famĂlia de 11 diĂĄrias
Avaliação de hóspede verificada da Orbitz
8/10 - Muito bom
27 de mar. de 2019
Spacious room for a great price right by 5th Avenue and the beach
Viajante verificado
Viagem romĂąntica de 1 diĂĄria
Avaliação de hóspede verificada da Expedia
6/10 - Bom
5 de fev. de 2019
Very well situated, very clean and totally cheap. Big refrigerator, 2 burners, small sink.
But itâs a 2 stars, not a 3.
Only 2 minutes worth of hot water.
No towels at check in, needed to
No hangers.
The unit 201 is very very dark, but Iâm pretty sure the higher levels are brighter.
Not soundproof at all, bring earplugs. Above a lively restaurant, amazing flamenco dancer and guitar player on Friday nights.
Fatima the hostess was lovely.
Viajante verificado
Viagem romĂąntica de 7 diĂĄrias
Avaliação de hóspede verificada da Expedia
6/10 - Bom
28 de jan. de 2019
La ubicaciĂłn es muy buena. La limpieza del lugar es mala, los sillones huelen mal, el refrigerador, las manijas de las puertas y las sillas estaban pegajosas, cuando quise hacer check out tuve que esperar mas de dos horas a que llegara alguien. En las noches hay mucho ruido en el cuarto, porque al lado hay un restaurante.
Lourdes
Lourdes, viagem de 4 diĂĄrias
Avaliação de hóspede verificada da Expedia
4/10 - RazoĂĄvel
9 de jan. de 2019
do NOT stay here
I was very disappointed with Casa Luca.Upon arrival, we were told we could not check into the room we originally booked (the penthouse) because the current tenants wanted to stay another night. We had to stay in another room and then move the next day. They gave us a ticket for a free breakfast down the street to accommodate us.The penthouse was pretty bare and needs maintenance. The bathroom smelled like raw sewage constantly so we had to keep the door shut. The hot water was consistent and good. On our second to last night, our neighbors next door told us that they had been robbed in the middle of the night. Their passports, money, and computers were stolen out of the room while they slept. They left later that day. I awoke the next morning to a female hotel worker walking into my room WHILE I was sleeping at 8:40 am. I asked her what she was doing and she told me to it was time to checkout. (She spoke no English) I told her I was not due to check out until the next morning and she left. Even if I was supposed to checkout (which I was not) check out is not until 12 o'clock. My other complaint was that we had a back patio. The door was jammed shut and could not be locked or opened. We asked for the key and never got it. However, the door did crack open enough for a ton of ants to come in under which we then found in our bed. You get two towels for your entire stay. The wifi was not great either, it only worked when sitting outside or in the front room.
Rylee
Rylee, viagem romĂąntica de 2 diĂĄrias
Avaliação de hóspede verificada da Hoteis.com
6/10 - Bom
5 de jan. de 2019
I rented the penthouse top floor. Overall it was okay. Would rent again but rather rent elsewhere.
Pros:
- cute appartment with basic kitchenette
- tv in living and bedroom
- great location. 1 minute from 5th ave walking zone, 5min from beach
- no cockroaches
Cons:
- great location right in the center but that comes with loud music and party noise at night
- no elevator
- no speak English
- slow WiFi, poor connectivity. Only had WiFi at the entrance, lost connection inside the room
- no daily housekeeping. Every 3 days only or extra charge. Had to purchase toiletpaper myself after two days.
- not very clean. Found hairs that are not mine everywhere. Avoid looking under your sheets or be horrified.
- room floods with water when it rains. Puddle of water at the entrance every time it rains
Viajante verificado
Viagem de 7 diĂĄrias
Avaliação de hóspede verificada da Orbitz
8/10 - Muito bom
20 de dez. de 2018
Less than a 5 minute walk to 5th Avenue. Very clean and had a homey feel. Loved it for our first stay in Mexico.
Viajante verificado
Viagem romĂąntica de 4 diĂĄrias
Avaliação de hóspede verificada da Expedia
8/10 - Muito bom
13 de nov. de 2018
Viajante verificado
Viagem de 5 diĂĄrias
Avaliação de hóspede verificada da Expedia
6/10 - Bom
17 de set. de 2018
Casa luca review
The place is above a restaurant, so it is loud at night. The service is good and kind, also the room service. We booked for 4 nights, and then we booked for 2 more nights. The place is good what so ever. Not a perfect place but cheap, you get high value for your money
Viajante verificado
Viagem romĂąntica de 4 diĂĄrias
Avaliação de hóspede verificada da Hoteis.com
8/10 - Muito bom
6 de ago. de 2018
Great location the staff was very attentive and helpful. Nice restaurant on the first floor. Very confortable room. I will definitely recommend this place and will book this place next time I come to Playa del Carmen.
Jorge
Jorge, viagem de 3 diĂĄrias
Avaliação de hóspede verificada da Expedia
8/10 - Muito bom
2 de ago. de 2018
rodrigo hidalgo
rodrigo hidalgo, viagem em famĂlia de 4 diĂĄrias
Avaliação de hóspede verificada da Hoteis.com
6/10 - Bom
31 de jul. de 2018
PrisvÀrt med bra lÀge
Hotellet lÄg bra till och personalen var mycket trevlig och hjÀlpte oss att bÀra vÀskorna upp för alla trappor. Har man rörelsehinder eller Àr Àldre sÄ kan det vara bra att veta att det Àr vÀldigt mÄnga trappor upp och ingen hiss.
Wifit i vÄrt rum var tyvÀrr jÀtte dÄligt, vilket var ett minus och receptionen var obemannad mer eller mindre hela vÄr vistelse.
Det var dock fina stora rum och vÀldigt prisvÀrt!
Nicki
Nicki, viagem romĂąntica de 1 diĂĄria
Avaliação de hóspede verificada da Hoteis.com
2/10 - InsatisfatĂłrio
5 de jul. de 2018
La Peor Experiencia en un Hotel
Muy mala experiencia NO RECOMIENDO ESTE HOTEL A NADIE...llegamos el dia de chek in como a la 1 pm y no encontramos a nadie en la repcepciĂłn, aparecio una camarera y nos dijo que habia que esperar hasta las 3 pm. Nos toco dejar las maletas como en una sala de espera , la supuesta recepcion queda en un segundo piso y no hubo nadie que nos ayudara con las maletas, nos fuimos a almorzar y llegamos como a las 4 pm igual nuestras maletas estaban en esa sala y nadie que nos entregara nuestras habitaciones...hasta el dia que salimos del hotel (dos noches 3 dias era la reserva)nunca nos hiceron el registro, no hiceron aseo de las habitaciones habia prometido eatacion de agua y cafe y tampaco lo hubo. Para completar para acceder al hotel hay una puerta en el primer piso y nos toco varias veces que estaba con llave y hasta que no aparecio otro huesped que nos abriera no pudimps entrar.. PESIMO SERVICIO NUESTRA PEOR ESTADIA EN UN HOTEL.