The amazing staff and the beautiful property. The views of the ocean are stunning, and the pools are great, with plenty of options to relax and enjoy the atmosphere.
I would like to give a special mention to Alica, the manager, who was incredibly kind and helpful. I faced a few issues with my room and some situations during our stay, but she handled everything with respect and understanding. The team acknowledged the concerns and genuinely tried their best to resolve them, which I really appreciated.
That said, there are a few areas where improvement is needed. Some of the rules regarding the Bali bed were not clearly explained, which led to confusion. The concierge service could also be more proactive and knowledgeable for families to avoid unnecessary back-and-forth.
Regarding the catering, I believe there is definitely room for improvement. My expectations for the meals were higher, as the food was generally just average. The temperature of the dishes was not always consistent, and at the omelet station, the same oil seemed to be reused, with omelets sometimes coming out dry. The level of professionalism among some of the kitchen staff could also be improved.
Additionally, the spa prices felt unnecessarily high even expensive that Us and did not quite make sense compared to the overall experience other places!!!. This is definitely an area the resort should review and improve to better match guest expectations.