Verificada
2/10 - Insatisfatório
10 de jan. de 2019
Run away. The property is terrible.
We arrived at Playa del Carmen late night on the 12/29th (around 10:30 pm). The room turned out to be located right above the restaurant Eat Italy and belonged to the same property. We were held at the restaurant reception for about 30 minutes until the restaurant administrator was processing the payment for entire period of stay. We were not allowed to go to the room upstairs until the payment was fully processed.
Then we were placed at a different room (room #2) - not the one that we booked at Expedia. The room was much smaller and located at the backside of the building. The only window at the room at the room was overlooking the interior of the restaurant. After speaking with the administrator and exchanging messages with the owner representative, they moved us to the room that we actually booked (room #1). We immediately realized how noisy the room was.
The representative clearly stated that the reason they took us first to the room that we didn’t book was because they knew that it was less noisy.
Later we discovered that our room was located right across from the loudest night club in town.
We could not sleep for the whole night until the club closed around 6 am.
We moved out on the second day. Property owner declined to refund anything.
Nik
Nik, viagem de 11 diárias
