The hotel is easy to locate, though reception is situated in a neighboring building. The front desk staff felt somewhat unprofessional and unwelcoming. On a positive note, they kindly allowed us to store our luggage both prior to the 2 PM check-in time and after checking out.
However, basic amenities like a hairdryer and iron were missing, with no instructions on how to request them. Finding staff was difficult later in the evening, as reception was unstaffed when we went down around 9 PM to ask for a hairdryer.
While the room and bathroom were clean, space was extremely tight. Reaching the room required carrying luggage down about 9 steps into a basement, which was quite difficult; hotel listings should clearly state room locations so guests with heavy bags or mobility concerns know what to expect. Noise was another major issue—the paper-thin walls meant listening to neighboring snoring for nearly eight hours, making sleep difficult.
Location-wise, there are convenient shops nearby, including a local Sainsbury’s directly across the street (though it closes early). Overall, due to the tight spaces, stairs, and noise, it isn’t very comfortable for families or travellers with heavy luggage. Overall rating: 7/10.