Garza Blanca – Worst All-Inclusive Experience I’ve Ever Had
Our family visit an all-inclusive resort every year, but this was by far the worst experience I’ve ever had. I will never return to Garza Blanca, nor will I recommend it to anyone.
1. Concierge Name: Claudia
This was one of the worst parts of our stay. Claudia persistently pressured us to sign up for the timeshare presentation, even though we clearly told her we were not interested. She repeatedly stopped us to question why we weren’t taking the “promotional offer,” which was actually a 90-minute presentation with lunch. I told her multiple times that I would let her know if I changed my mind, but she still tried to schedule it for us.
When I declined, her demeanor changed instantly. She lost interest in helping us with anything else, including our request to book a hydrotherapy spa treatment. She claimed the spa rarely answered the phone and suggested I go there myself. When I asked her to call, the spa answered immediately. Claudia told me they only had 11:00 AM or 5:00 PM available. However, when I went to the spa in person, they told me they had availability all day and even gave me a tour, the hydrotherapy area was completely empty. Claudia lied.
After that, she stopped greeting us entirely. It was clear her role as a concierge ended for us the moment she realized she wouldn’t get credit for booking a timeshare presentation. This gave a terrible impression of how the resort views guests, as nothing more than