2/10 - Insatisfatório
4 de ago. de 2025
DO NOT STAY HERE! HORRIBLE EXPERIENCE! NO WATER.
Our honeymoon at HM Palapas del Mar was an absolute nightmare. Despite Holbox being a beautiful place, our stay was ruined by the hotel’s complete lack of professionalism and basic infrastructure. The most serious issue was a severe water shortage.
The hotel left us without water to shower or use the toilet. Management's excuse of a "government problem" was a blatant lie. A maintenance employee privately confessed the truth: the issue is internal. The hotel shares a single, small water tank with its sister hotel, Palapas del Sol, and the system simply cannot handle the demand. This happened during the low season; I can't imagine the chaos during peak season.
The hotel's "solution" was appalling and showed zero guest focus. They essentially told us to leave, offering to refund our remaining nights. The lack of care was shocking.
As if the water issue wasn't bad enough, we even found a cockroach on my toothbrush. The water problem was so severe that even a pest in the room felt like a minor inconvenience.
After leaving HM Palapas del Mar, we moved to Casa Tortugas and had no issues with water or services whatsoever. This proves the problem lies with the HM Palapas del Mar's mismanagement, not the island itself.
If you value basic comfort, like having water to shower and use the restroom, do not stay at this hotel. The beauty of Holbox is not worth the headache and disrespect you will find here.
Fernando
Fernando, viagem de 6 diárias
Avaliação de hóspede verificada da Hoteis.com
