4/10 - Razoável
2 de abr. de 2026
The room was very clean, which we appreciated. However, the bed was saggy and uncomfortable, making it difficult to get a good night’s sleep. Taller guests should also note the bed has a footboard.
The check-in experience was frustrating from the start. We arrived after check-in time, but our room still wasn’t ready. We were sent to the concierge to pick up excursion tickets, but despite prepaying, none of our excursions were properly set up. The concierge repeatedly sent us back and forth to a travel agency with little ownership or follow-through. One excursion was set up incorrectly, one we attended but were not satisfied with, and two were canceled due to weather, but they didn't reach out to inform us of the cancellation, so more wasted time waiting. Getting refunds was unnecessarily difficult, and we were even incorrectly charged a cancellation fee, which took multiple trips to resolve. The concierge and travel agency process wasted a significant amount of our time. I regret booking excursions through them.
On a positive note, the restaurant and pool staff were excellent—friendly, attentive, and a highlight of the stay. However, the resort clearly prioritizes timeshare guests. Many pool chairs are reserved for butler service guest and sat unused while other guests struggle to find seating.
The grounds are beautiful.
I wouldn't suggest this resort to anyone unless they registered an timeshare or butler service guests.
Jill
Jill, viagem em família de 6 diárias
Avaliação de hóspede verificada da Hoteis.com
