4/10 - Razoável
30 de jun. de 2025
Nice Place, Horrible Communication
Pros: The location is amazing. The ambiance inside is nice- lots of plants. The high ceilings make the room feel bigger than it is.
Cons: Communication. The building and room require codes. Several days before our arrival, I received a message asking for my arrival time. I said around 3pm. The morning of, I received the exact same message. I responded 9am that we would arrive between 3-4. The message gave me the numbers of Maricruz and Anthony and it said I would receive the codes before check-in (3pm). We arrived at 3:45pm. No codes. I called Maricruz. No answer. Anthony. No answer. I texted that we had arrived and did not have codes to get in. I called both numbers again. Still no answer. My partner went across the street to the market owned by the same people. They tried to contact Maricruz. I called again. All while standing outside in the blistering heat with our luggage. I was sent to voicemail after 1 ring and that's when I was texted the codes. At 4:21. No apology. No acknowledgement that they were late, that there was any inconvenience. No offer of anything. Just...the codes.
Jessica
Jessica, viagem de 2 diárias
Avaliação de hóspede verificada da Hoteis.com
