Reception was closed (for referb I think) and we were not able to get in contact with the staff at the hotel very easily, had to go to the shop next door and ask them to ring the hotel staff, phone number was wrong on this app, mine was too for some reason so this is a hotels.com issue really. Did try to communicate via the app to ask for the number but they were unresponsive after the first message where they said the reception was closed. Was very helpful when we did get in.
Once we did get in, there were a few issues with the room, two of the light switches did not work, they did provide a fan and a small fridge (was in the middle of a heatwave, which was very thoughtful). There was no lock on the bathroom door, just had a hole where it should’ve been, shower door had a gap in it so water just went through during the shower.