My stay at the Peppermill Resort Spa Casino was frustrating from start to finish. Check-in at the self-help kiosk provided only a room key—none of the vouchers included with the resort fee. Already an inconvenient start, things worsened upon entering my assigned "non-smoking" room.
Despite the hotel's claims of "state-of-the-art air purifiers" and "clean air rooms," I was hit with intense, suffocating stale smoke—embedded in every surface. The stale smoke immediately triggered a migraine. Though I spent only ten minutes in the room to call the front desk and request reassignment, the damage was done.
Navigating back through the hotel's convoluted layout, I was relieved when a second room was assigned—clean, fresh, and truly smoke-free. But by then, the migraine caused by the overwhelming stale smoke had taken hold, lasting through the evening and preventing me from enjoying the resort amenities I had paid for.
At checkout, the self-help kiosk offered no way to provide feedback. I requested my folio via email, expecting a receipt, but received an unintelligible file instead—disappointing to say the least.
Though staff acted quickly to relocate me, the initial missteps—an incomplete check-in and a falsely advertised "clean air" room—ruined my stay. Guests sensitive to strong odors should be wary when booking. Had the first room truly been smoke-free, my experience would have been entirely different.