Overall, we enjoyed our stay. Staff is friendly and accommodating. We booked through expedia and if you do, you cannot modify your reservation unless you do it via expedia who then has to communicate with the resort. We booked a long stay (8days), we felt it was too long, and we wanted to stay closer to cancun, but since we did not add the option to refund, the resort denied our change.
The resort is pretty, by the water, that is why we booked it. However, there is a huge issue with the algae there, and the smell is strong.
We appreciate the hard working staff in their restaurant and buffet places. Food has loads of options in the buffet (fruits and vegetables). We preferred the buffet style vs the reservation restaurant overall.
The pools are well maintained.
We ended up renting a car for the week. We booked a private tour with GIOVANNI Tour and skip the lines (Chichen Itza, Cenote pool, lunch). We drove in the morning to the port and took the Xcaret ferry from Cancun to las Isla Mujeres (would recommend renting a golf cart for the day) , we drove to Delphine beach and the vicinities.
Overall, nice resort, location is isolated, beach is not usable due to algae right now (june 2025), staff is great. Rent a car if you have a long stay.