The front desk reception workers were amazing. The woman who checked us in was polite and helpful.
The room was subpar. Very outdated.
The hotel itself was satisfactory. Nothing to brag about.
The pool was ok. The outside was dirty. It’s frustrating when people are disgusting and leave garbage - we saw coffee cups, dirty napkins, used beverage cups, used sunscreen bottles just laying around. It’s even more frustrating when you’re walking around the pool and see it in your path. My husband physically pulled out napkins out of the pool, Disgusting!
We checked in and the next day at 10 am the power went out. The adjacent hotel knew ahead of time and warned their guests. This hotel did not. They claimed that they didn’t know but that was a lie. Hotel maintenance told my husband that they knew about the power going down.
The fact that there was no power, no use of the elevators, no ac, no way to keep our items in the fridge cold, no way to nap our son from the hours of 10 am to 4:15 pm is completely unacceptable.
When we questioned what was going on- nobody had any idea. No body had any answers. When asked who the owner was - they didn’t know.
We should be refunded not only for the inconvenience but bc of the poor lack of communication. Others were compensated for the inconvenience and at the very least we should be too.