6/10 - Bom
31 de out. de 2025
Let me start off by saying we LOVE Mexico. We have been to many different places and love the boutique hotel experience. We have stayed at Xela and Encantada in Tulum and really thought that we would be getting the same experience at Nomade. Unfortunately that was not the case. We had a pleasant intro with the concierge when we first arrived and then never heard from him or saw him again. We sent Lara an email listing the different experiences we wished to do during our stay and was not contacted by her at all the 5 nights we were there so we did all of our excursions and spa experiences elsewhere. Things were just not up to par. Coffee wasn’t replaced in the room. If you wanted the water bottles refilled you had to carry the empty ones to the bar and have them refilled there. I participated in yoga everyday and two of the days was scolded by the female instructor for not signing in! One of the days I was the only one in class so I am not sure why it mattered. The pool towels are old and you have to request them and only receive one per person. The mosquitos are next level. We always know to expect them but this was out of control. Covered from head to toe in bites and there is literally no escaping them. Since the showers and bathroom are outside it was impossible to relax Sadly we can tell people the island is pretty but can not recommend staying.
Robert
Robert, viagem de 5 diárias
Avaliação de hóspede verificada da Hoteis.com
