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Ventus Ha at Marina El Cid Spa & Beach Resort

Propriedade 4.0 estrelas
Este hotel com tudo incluƭdo no litoral possui um spa e fica perto de PraƧa Central de Puerto Morelos

Escolha as datas para ver os preƧos

Galeria de fotos de Ventus Ha at Marina El Cid Spa & Beach Resort

Praia particular nas proximidades, areia branca
Bar Ć  beira da piscina
2 piscinas externas
3 bares/lounges, bar ao lado da piscina
1 quarto, frigobar (abastecido com itens grƔtis)
Ventus Ha at Marina El Cid Spa & Beach Resort fica a apenas 5 minutos de carro de PraƧa Central de Puerto Morelos.Os hĆ³spedes podem pedir algo para comer em um dos 2 restaurantes e visitar o spa para relaxar com massagens, aromaterapia ou hidroterapia.Este hotel com tudo incluĆ­do ainda oferece 2 piscinas externas, um bar ao lado da piscina e uma banheira de hidromassagem. A piscina e os funcionĆ”rios prestativos costumam fazer sucesso entre os viajantes.
VIP Access

AvaliaƧƵes

9,0 de 10
Maravilhosa

Comodidades populares

  • Piscina
  • Restaurante
  • Spa
  • Bar
  • Lavanderia
  • RecepĆ§Ć£o 24 horas, todos os dias

Principais comodidades (12)

  • ServiƧo de arrumaĆ§Ć£o diĆ”rio
  • Praia particular
  • 2 restaurantes e 3 bares/lounges
  • Um spa de serviƧo completo
  • 2 piscinas externas
  • Sauna seca
  • Piscina infantil
  • Banheira de hidromassagem
  • Bar ao lado da piscina
  • RecepĆ§Ć£o 24 horas
  • CafĆ©/chĆ” na Ć”rea comum
  • Ar-condicionado

Sinta-se em casa (6)

  • Piscina infantil
  • Canais de TV premium
  • ServiƧo de arrumaĆ§Ć£o diĆ”ria
  • Lavanderia
  • ServiƧo de compras de mercado grĆ”tis
  • Elevador
O preƧo atual Ć© R$Ā 1.188
Total: R$Ā 1.572
inclui impostos e taxas
1 de set. ā€“ 2 de set.

OpƧƵes de quarto

Filtros disponĆ­veis para os quartos
Mostrando 4 de 4 quartos

Carrega todas as fotos de Junior Suite Platinum

Junior Suite Platinum | 1 quarto, frigobar (abastecido com itens grƔtis)

Junior Suite Platinum

8,0 de 10
Muito boa
(11 avaliaƧƵes)

Destaques

Ar-condicionado
Camas extra/dobrƔveis grƔtis
BerƧos grƔtis
Itens grƔtis no minibar
TV de tela plana
Quarto separado
Banheiro privativo
Secador de cabelo
  • 53 mĀ²
  • Acomoda 4
  • 1 cama King e 1 cama retrĆ”til Queen

Carrega todas as fotos de Quarto jĆŗnior

Quarto jĆŗnior | 1 quarto, frigobar (abastecido com itens grĆ”tis)

Quarto jĆŗnior

8,8 de 10
Excelente
(76 avaliaƧƵes)

Destaques

Ar-condicionado
Camas extra/dobrƔveis grƔtis
BerƧos grƔtis
Itens grƔtis no minibar
TV de tela plana
Quarto separado
Banheiro privativo
Secador de cabelo
  • 53 mĀ²
  • Acomoda 4
  • 1 cama King e 1 cama retrĆ”til Queen

Carrega todas as fotos de Family Room Platinum

1 quarto, frigobar (abastecido com itens grƔtis)

Family Room Platinum

9,0 de 10
Maravilhosa
(2 avaliaƧƵes)

Destaques

Ar-condicionado
Camas extra/dobrƔveis grƔtis
BerƧos grƔtis
Itens grƔtis no minibar
TV de tela plana
Quarto separado
Banheiro privativo
Secador de cabelo
  • 53 mĀ²
  • Acomoda 5
  • 2 camas de casal e 1 cama retrĆ”til Queen

Carrega todas as fotos de Quarto famĆ­lia

1 quarto, frigobar (abastecido com itens grƔtis)

Quarto famĆ­lia

9,0 de 10
Maravilhosa
(30 avaliaƧƵes)

Destaques

Ar-condicionado
Camas extra/dobrƔveis grƔtis
BerƧos grƔtis
Itens grƔtis no minibar
TV de tela plana
Quarto separado
Banheiro privativo
Secador de cabelo
  • 53 mĀ²
  • Acomoda 5
  • 2 camas de casal e 1 cama retrĆ”til Queen

Propriedades semelhantes

Parte interna

Hotel Marina El Cid Spa & Beach Resort All Inclusive

  • Piscina
  • Spa
  • Restaurante
  • Quartos conectados disponĆ­veis
8.6 de 10, Excelente, 2.233 avaliaƧƵes
O preƧo Ć© de R$Ā 1.080
Total: R$Ā 1.441
inclui impostos e taxas
1 de set. ā€“ 2 de set.
Hotel Marina El Cid Spa & Beach Resort All Inclusive
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InformaƧƵes a Ɣrea

Mapa
Boulevard El Cid, Unidad 10, Puerto Morelos, QROO, 77580

Nos arredores

  • PraƧa Central de Puerto Morelos - 3 min de carro - 2.9 km
  • Playa Ojo de Agua - 3 min de carro - 2.9 km
  • Cooperativa de Artistas de Puerto Morelos - 3 min de carro - 2.9 km
  • Praia de Puerto Morelos - 8 min de carro - 6.4 km
  • Jardim BotĆ¢nico Dr. Alfredo Barrera Marin - 14 min de carro - 7.0 km

OpƧƵes nos arredores

  • Aeroporto Internacional de CancĆŗn (CUN), 28 min de carro (17,4 mi/28,1 km)
  • Aeroporto Internacional de Cozumel (CZM), 22,6 mi/36,4 km

Restaurantes

  • ā€ŖIle de France - ā€¬1 min de caminhada
  • ā€ŖArrecife Restaurant - ā€¬8 min de caminhada
  • ā€ŖLa Alhambra - ā€¬4 min de caminhada
  • ā€ŖTrattoria D'Gulio - ā€¬1 min de caminhada
  • ā€ŖZan-Za Bar - ā€¬1 min de caminhada

Sobre esta propriedade

Ventus Ha at Marina El Cid Spa & Beach Resort

Ventus Ha at Marina El Cid Spa & Beach Resort fica a apenas 5 minutos de carro de PraƧa Central de Puerto Morelos.Os hĆ³spedes podem pedir algo para comer em um dos 2 restaurantes e visitar o spa para relaxar com massagens, aromaterapia ou hidroterapia.Este hotel com tudo incluĆ­do ainda oferece 2 piscinas externas, um bar ao lado da piscina e uma banheira de hidromassagem. A piscina e os funcionĆ”rios prestativos costumam fazer sucesso entre os viajantes.

Tudo incluĆ­do

Hotel Ć© do tipo tudo incluĆ­do. Todas as refeiƧƵes e bebidas estĆ£o incluĆ­das no preƧo do quarto (algumas restriƧƵes poderĆ£o ser aplicadas).

Idiomas

InglĆŖs e espanhol

Destaques

DONE

Tamanho do hotel

    • 150 quartos
DONE

Check-in/check-out

    • HorĆ”rio de inĆ­cio do check-in: 15h. HorĆ”rio de tĆ©rmino do check-in: 23h30.Ā 
    • Idade mĆ­nima para check-in: 18 anos
    • HorĆ”rio de check-out: meio-dia.
DONE

InstruƧƵes especiais para o check-in

    • A equipe da recepĆ§Ć£o vai receber os hĆ³spedes no momento da chegada.
    • Esta propriedade nĆ£o realiza check-in apĆ³s o horĆ”rio comercial.
DONE

Requisitos de check-in

    • Ɖ exigido cartĆ£o de crĆ©dito, dĆ©bito ou depĆ³sito em dinheiro para cobranƧas extras
    • Um documento de identidade oficial com foto pode ser solicitado
    • A idade mĆ­nima para check-in Ć© de 18 anos
    • A idade mĆ­nima para check-in durante o Spring Break Ć© de 25 anos
DONE

Animais de estimaĆ§Ć£o

    • NĆ£o sĆ£o aceitos animais de estimaĆ§Ć£o nem de serviƧo
LOCAL_PARKING

Estacionamento

    • Estacionamento acessĆ­vel para cadeira de rodas no local
DONE

Outras informaƧƵes

    • Ɓreas designadas para fumantes

Comodidades da propriedade

AlimentaĆ§Ć£o e bebidas

  • 2 restaurantes
  • 3 bares/lounges
  • Bar ao lado da piscina
  • CafĆ©/chĆ” na Ć”rea comum
  • Lanchonete/delicatessen

Viajando com crianƧas

  • Piscina infantil

O que fazer

  • Acesso a uma praia particular

ServiƧos

  • BalcĆ£o de recepĆ§Ć£o 24 horas
  • ServiƧos de concierge
  • AssistĆŖncia com excursƵes/ingressos
  • ServiƧo de lavanderia e lavagem a seco
  • ServiƧo de compras de mercado grĆ”tis
  • Cabeleireiro
  • Armazenamento para bagagem
  • ServiƧos de casamento
  • Equipe multilĆ­ngue
  • Porteiro/mensageiro

InstalaƧƵes

  • Cofre na recepĆ§Ć£o
  • TV na Ć”rea comum
  • 2 piscinas externas
  • Spa de serviƧo completo
  • Banheira de hidromassagem
  • Sauna seca

Acessibilidade

  • Elevador
  • Rota acessĆ­vel para cadeira de rodas
  • Estacionamento acessĆ­vel para cadeira de rodas
  • BalcĆ£o de concierge acessĆ­vel para cadeira de rodas
  • BalcĆ£o de recepĆ§Ć£o acessĆ­vel para cadeira de rodas
  • Restaurante acessĆ­vel para cadeira de rodas

Comodidades do quarto

Divirta-se

  • TV de tela plana 32 polegadas
  • Canais de TV via satĆ©lite premium

Conforto de casa

  • Ar-condicionado
  • Itens grĆ”tis no frigobar
  • Ferro/tĆ”bua de passar roupa

Para dormir bem

  • Roupas de cama disponĆ­veis

Relaxe

  • Chuveiro
  • Produtos de toalete grĆ”tis
  • Secador de cabelo
  • Toalhas de banho

AlimentaĆ§Ć£o e bebidas

  • Garrafa de Ć”gua de cortesia

Mais

  • ServiƧo de arrumaĆ§Ć£o diĆ”ria

Recursos especiais

Spa

Hotel possui um serviƧo completo de spa disponĆ­vel no El Cocay Spa, e os hĆ³spedes podem desfrutar dos tratamentos de beleza disponĆ­veis. Os serviƧos incluem: tratamentos faciais e esfoliaĆ§Ć£o corporal. HĆ” vĆ”rios tratamentos disponĆ­veis, incluindo aromaterapia e hidroterapia. O spa estĆ” equipado com uma sauna seca, uma banheira de hidromassagem e banho turco/hammam.

O spa abre diariamente. CrianƧas de atĆ© 12 anos nĆ£o sĆ£o permitidas no spa sem a supervisĆ£o de um adulto. HĆ³spedes de atĆ© 6 anos nĆ£o sĆ£o permitidos no spa.

Taxas e polĆ­ticas

Taxas obrigatĆ³rias

VocĆŖ deve pagar as seguintes cobranƧas Ć  propriedade no momento do check-in ou check-out. As tarifas podem incluir impostos.
  • Taxa de destino: USD 6 por acomodaĆ§Ć£o, por diĆ”ria.
  • Taxa de resort: USD 15 por acomodaĆ§Ć£o, por diĆ”ria.
  • InclusƵes da taxa de resort:
    • Acesso Ć  academia
    • Cofre no quarto
    • Estacionamento
    • LigaƧƵes telefĆ“nicas (podem ser limitadas)
    • Acesso ao Wi-Fi (pode ser limitado)

Piscina, spa e academia (se aplicƔvel)

  • HĆ³spedes de atĆ© 6 anos nĆ£o sĆ£o permitidos no spa, e hĆ³spedes de atĆ© 12 anos sĆ£o permitidos somente com a supervisĆ£o de um adulto
  • Ɖ necessĆ”rio reservar serviƧos de massagem, e isso pode ser feito entrando em contato com a acomodaĆ§Ć£o antes da chegada ao nĆŗmero indicado na confirmaĆ§Ć£o da reserva.

PolĆ­ticas

Esta propriedade tem espaƧos externos, como sacadas, pĆ”tios ou terraƧos, que podem nĆ£o ser adequados para crianƧas. Se tiver alguma preocupaĆ§Ć£o, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se Ć© possĆ­vel acomodar vocĆŖ em um quarto adequado.
Os hĆ³spedes podem ficar tranquilos em relaĆ§Ć£o Ć  seguranƧa: o local dispƵe de detector de monĆ³xido de carbono e detector de fumaƧa.
Esta propriedade aceita cartƵes de crĆ©dito. NĆ£o sĆ£o aceitos pagamentos em dinheiro.
CartƵes de crƩdito aceitos: Visa, Mastercard, American Express
A taxa obrigatĆ³ria para o jantar de gala no Dia do Ano Novo estĆ” incluĆ­da no preƧo total para estadias em 1 de janeiro.

TambƩm conhecido como

Ventus Ha at Marina El Cid
Ventus Ha At Marina Cid Spa &
Ventus Ha at Marina El Cid Spa & Beach Resort Hotel
Ventus Ha at Marina El Cid Spa Beach Resort All Inclusive
Ventus Ha at Marina El Cid Spa & Beach Resort Puerto Morelos

Perguntas frequentes

Ventus Ha at Marina El Cid Spa & Beach Resort dispƵe de piscina?

Sim, hĆ” 2 piscinas externas e uma piscina infantil.

Animais de estimaĆ§Ć£o sĆ£o permitidos em Ventus Ha at Marina El Cid Spa & Beach Resort?

NĆ£o sĆ£o permitidos animais de estimaĆ§Ć£o nem de serviƧo.

Quais os horƔrios de check-in e check-out em Ventus Ha at Marina El Cid Spa & Beach Resort?

HorƔrio de inƭcio do check-in: 15h. HorƔrio de tƩrmino do check-in: 23h30. HorƔrio do check-out: meio-dia.

O que eu posso fazer em Ventus Ha at Marina El Cid Spa & Beach Resort e nos arredores?

Ventus Ha at Marina El Cid Spa & Beach Resort tem 2 piscinas externas e 3 bares, alƩm de um spa de serviƧo completo e um banho turco/hammam.

Ventus Ha at Marina El Cid Spa & Beach Resort tem um restaurante no local ou nas proximidades?

Sim, hĆ” 2 restaurantes no local.

Como Ʃ a Ɣrea em que Ventus Ha at Marina El Cid Spa & Beach Resort se localiza?

Ventus Ha at Marina El Cid Spa & Beach Resort fica a 12 minutos a pƩ de Parque Nacional Arrecife de Puerto Morelos.

AvaliaƧƵes sobre Ventus Ha at Marina El Cid Spa & Beach Resort

AvaliaƧƵes

9,0

Maravilhosa

9,6/10

Limpeza

9,2/10

ServiƧo e funcionƔrios

9,0/10

Comodidades

9,4/10

CondiƧƵes e instalaƧƵes da propriedade

9,2/10

Cuidado com o meio ambiente

AvaliaƧƵes

10/10 - Excepcional

Hotel impecƔvel maravilhoso Restaurantes incrƭveis
Meire Rose machado da, viagem em famƭlia de 9 diƔrias
AvaliaĆ§Ć£o de hĆ³spede verificada da Hoteis.com

10/10 - Excepcional

Claudia, viagem de 1 diƔria
AvaliaĆ§Ć£o de hĆ³spede verificada da Hoteis.com

10/10 - Excepcional

What a wonderful stay!

This resort is absolutely lovely, from the accommodations to the staff. The rooms are clean, modern, and fully stocked. The staff were ALL kind, attentive, and welcoming. We could not believe how wonderful every single person was to us. The food was delicious at each of the five restaurants we visited. Room service was a very nice touch. We went as a couple celebrating our anniversary but plan to return with our children.
Terrence, viagem de 3 diƔrias
AvaliaĆ§Ć£o de hĆ³spede verificada da Hoteis.com

10/10 - Excepcional

Falta de limpieza en sillasillones de restaurantes

En general, todo muy bien, solamente las instalaciones de los restaurantes, todos los asientos muy sucios y muy decaĆ­das las instalaciones
victor, viagem em famƭlia de 1 diƔria
AvaliaĆ§Ć£o de hĆ³spede verificada da Hoteis.com

10/10 - Excepcional

July, viagem em famƭlia de 4 diƔrias
AvaliaĆ§Ć£o de hĆ³spede verificada da Hoteis.com

10/10 - Excepcional

Breathtaking resort hidden in Cancun

It's hard to explain all details here. All I can say, in my second visit to this place within 3 years, we have had a blast from entry point to exit. We stayed at building 30 in the Ventus Ha section, which is a new build. The rooms look upscale, the service smells exclusive , the pools are super clean and beautiful. Oh, the food is outstanding, they have 7 restaurants to choose from for dinner, and the buffets always offer a wide variety for breakfast, lunch and dinner. We would def come back in the future
Jamal, viagem em famƭlia de 6 diƔrias
AvaliaĆ§Ć£o de hĆ³spede verificada da Hoteis.com

8/10 - Muito bom

The new ventus ha is a beautiful resort. Itā€™s on the jungle side but walkable to the beach on the other side. The other hotels are a bit dated but still kept very clean. The staff is amazing! Overall great experience. I went solo, as an almost 40yesr old women there wasnā€™t very many people in my age rangeā€¦so if your looking for more activities and night life this is not the hotel.
Theresa, viagem de negĆ³cios de 7 diĆ”rias
AvaliaĆ§Ć£o de hĆ³spede verificada da Expedia

10/10 - Excepcional

Everything was great and we enjoyed the stay with family and kids. Will be there again if I get the chance.
Mohammed Muthanna Yaseen, viagem em famƭlia de 4 diƔrias
AvaliaĆ§Ć£o de hĆ³spede verificada da Expedia

10/10 - Excepcional

Our family of 5 (parents and three big kids aged 21, 18 and 15) had a fantastic stay at Ventus Ha. The resort is beautifully maintained, rooms are spacious and spotless, food is excellent and the service we received across all three resorts was outstanding. Before arriving, we corresponded by email with the resort on our groupā€™s needs (extra bed in the room and dietary restriction). Alondra was very responsive to my (many) emails and took care of everything for us - very much appreciated! One person in our party has Celiac and requires a strict gluten-free diet, and this resort did not disappoint! Lots of gf options to choose from at every restaurant and they even had gf bread (cheese buns in the shape of hearts!) at each dinner meal. The staff took very good care of her gf needs and we felt quite comfortable and safe dining at all locations. They will also prepare you food options that arenā€™t on the menuā€¦ just ask! We asked at one of the restaurants to just have gf pasta with butter, garlic and Parmesan and they whipped it up in no time. Our absolute favourite restaurant for breakfast and lunch was Aā€™akat, and we cannot say enough good things about the staff there - Jason, Osmon, Franciscoā€¦ and others whose names escape me now. Top notch! We spent our evenings at the pool bar where Rusell made us beautiful and delicious special cocktails. He really made our trip extra special - thank you Rusell! If you are on the fence, just book! You wonā€™t be disappointed!
Kimberley, viagem em famƭlia de 7 diƔrias
AvaliaĆ§Ć£o de hĆ³spede verificada da Expedia

10/10 - Excepcional

Jesus Eduardo, viagem de 2 diƔrias
AvaliaĆ§Ć£o de hĆ³spede verificada da Hoteis.com

10/10 - Excepcional

We had a wonderful vacation here. We love to stay in our room because they have the comfiest bed and the room smells good.
Monick Mae Saludes, viagem em famƭlia de 4 diƔrias
AvaliaĆ§Ć£o de hĆ³spede verificada da Expedia

10/10 - Excepcional

An amazing experience. Plenty of food and swimming options.
Marc, viagem em famƭlia de 3 diƔrias
AvaliaĆ§Ć£o de hĆ³spede verificada da Expedia

8/10 - Muito bom

Exceptional staff and service.
Randy James, viagem em famƭlia de 9 diƔrias
AvaliaĆ§Ć£o de hĆ³spede verificada da Expedia

10/10 - Excepcional

First time to this property ,exceeded expectations the rooms were well above average, the grounds we beautiful day and night, many pool options could go quite or party or kids or adults only, food options were also plenty and again above average for an all inclusive resort.all the bars were good and consistent how ever Adrian at the waves bar was the best. If your on the fence about booking this resort itā€™s worth the price.
landon michael, viagem em famƭlia de 7 diƔrias
AvaliaĆ§Ć£o de hĆ³spede verificada da Expedia

10/10 - Excepcional

Excellent hotel
Yuri, viagem romĆ¢ntica de 9 diĆ”rias
AvaliaĆ§Ć£o de hĆ³spede verificada da Expedia

10/10 - Excepcional

We had a great time. We loved the hotel and we would like to go back next year. All the staff were amazing and very helpful. The only thing that I would have loved was to be able to go to the restaurants. We could only go one night to one of the restaurants because at the check in they told us that they had no availability. And the buffet restaurant wasnā€™t really our favoriteā€¦
Rafael, viagem em famƭlia de 3 diƔrias
AvaliaĆ§Ć£o de hĆ³spede verificada da Expedia

10/10 - Excepcional

Todo fue perfecto. Fui con mi seƱora y dos hijos en una habitaciĆ³n y mi suegra en otra. Todo estuvo de maravilla. Comida increĆ­ble, especialmente los restaurantes buffet (los de especialidad regulares, pero nunca esperamos mucho de ellos). El hotel es tranquilo, con dos piscinas enormes y dos mega jacuzzis a pocos pasos de nuestra habitaciĆ³n. Para mĆ”s diversiĆ³n se cruza a la gran piscina que estĆ” en el otro resort parte del complejo, o bien a la playa (que no es una gran playa del caribe). El hotel estĆ” central, lo que nos permitiĆ³ movernos fĆ”cilmente a recorrer CancĆŗn o bien los parques Xcaret mĆ”s hacia Playa del Carmen. Volveremos si dudas!!!
Rodrigo, viagem em famƭlia de 10 diƔrias
AvaliaĆ§Ć£o de hĆ³spede verificada da Expedia

6/10 - Bom

Property looks clean and safe. Couple things that I didnā€™t like is that all of the pools were cold, beech was rocky with a lot of see weeds. We paid for transportation to and from airport and driver wanted to pick us up 6hours before our flight saying he has other people to pick up from other resorts. So my advice would be go the Taxi route not this Expedia company.
Vladimir, viagem romĆ¢ntica de 7 diĆ”rias
AvaliaĆ§Ć£o de hĆ³spede verificada da Expedia

10/10 - Excepcional

Very Good.
ROGER CARLOS, viagem de 5 diƔrias
AvaliaĆ§Ć£o de hĆ³spede verificada da Expedia

10/10 - Excepcional

Craig, viagem de 7 diƔrias
AvaliaĆ§Ć£o de hĆ³spede verificada da Expedia

10/10 - Excepcional

Stunning! Exceptional! A beautiful hotel with outstanding food, drinks and service. Rooms and grounds immaculate. Platinum service impeccable. Thanks to Edgar, Maju, and Hayleigh for welcoming us and being so helpful with resort information. Butlers Roger, Noah, and Luis made our stay delightful and made all our dinner reservations. Spent our days at the beach at El Cid, or the pools at the Ventus (so, so nice) and ended the day at the Ventus Ha rooftop bar (amazing!) Dinners each night were delicious at the Marina, Gulia, Kobe and Alcazar. I just cannot say enough about the amazing staff-everyone so friendly and kind. Only negative? The beach is not up to expectations but cannot blame hotel. We had such a relaxing and amazing time. Been to lots and lots and lots of hotels in Mexico over the last 20 years. I would rank the Ventus Ha #1 for customer service and their gorgeous hotel. Fabulous!
Judith Marie, viagem romĆ¢ntica de 4 diĆ”rias
AvaliaĆ§Ć£o de hĆ³spede verificada da Expedia

8/10 - Muito bom

The property and staff were absolutely superb! We were a little disappointed that we could not use the beach due to all the seaweed washing in.
Elaine, viagem romĆ¢ntica de 9 diĆ”rias
AvaliaĆ§Ć£o de hĆ³spede verificada da Expedia

10/10 - Excepcional

Everyone was friendly and super nice.
Blanca, viagem em famƭlia de 3 diƔrias
AvaliaĆ§Ć£o de hĆ³spede verificada da Expedia

10/10 - Excepcional

Second time at this resort. Great resort, staying at Ventus Ha you can use 2 other hotels (Ventus and Marina). We payed for Platinum club, and it was great, you can use Platinum lounges (4 of them) with premium drinks, coffee, rest area, you will get personal buttler who will help with restaurant reservations and any other services you need, and some in room perks, we liked it. Food is great, so many options. Akaat restaurant is the best for breakfast, outside terrace is amazing, and ask server for Green juice (we loved it). It is very walkable, we never used carts. And service is amazing and fast, and polite, almost every restaurant. A lot of great pools, jacuzzis, bars and restaurants, great shows. If you like swimming in the ocean this resort doesn't have good beach or swimming area, I mean it, you will not be able to do it, you can only use kayaks. But you can walk passing Delphinarium and use neighboring hotel beach, it is much better. Other than that it is amazing resort and very good price. Note for management: - Seafood restaurant La Marina has worst waiters service, we went there two years and both times was extremely bad experience; -Hacienda the elderly guy who is welcoming guests and seems like manager (or as waiter called him Captain) is not welcoming at all and has really bad attitude and not customer friendly, but waiters are great. - New bar Ruf NaHa the music is too loud, not tranquil and you can here it even from ground pool,just make music quiter
Alexey, viagem em famƭlia de 8 diƔrias
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8/10 - Muito bom

This property is super nice, extremely clean. The food is good. That being said, the restaurant/reservation system is badlyin need of improvement. Upon checking in youare told you cannot make reservations for two to three day as EVERYTHING is full. You are also told you can't make reservations for the weekend as the system doesn't open upopen up again after you make a couple of days reservations. The reservationsists are not at all helpful. For example, we were locked out of our room, dead battery, even though it had just been replaced as we could not enter upon check-in. One of us went to the lobby to get assistance and change our reservations as we would be late due to circumstances beyond our control. No one in the lobby, reservations desk, front desk, no supervisors available. Just "no", no options or assistance. Just no, with no compassion or empathy. When we did get into our room we called over to the actual restaurant and let them know our circumstances. Their answer? "All is well, thanks for calling, get here when you can.". Is there any possible reason someone in the lobby or at the reservation desk could not have done that? I would also like to point out that none of the restaurants were full, so there is no reason that they couldn't bemore flexible. This is the main reason I cannot give a five star review. I would hope that something is done with this system and soon, and the staff needs a refresher on courtesy and thinking outside the box to assist g
Lorie, viagem com amigos de 7 diƔrias
AvaliaĆ§Ć£o de hĆ³spede verificada da Expedia