Dreams Sapphire Resort & Spa - All Inclusive oferece cancelamento grátis com reembolso integral?

Sim, há quartos com tarifas totalmente reembolsáveis em Dreams Sapphire Resort & Spa - All Inclusive disponíveis para reserva em nosso site. A reserva desses quartos pode ser cancelada até poucos dias antes do check-in, dependendo da política de cancelamento da acomodação. Confira a política de cancelamento desta acomodação para conhecer os termos e condições exatos.

Dreams Sapphire Resort & Spa - All Inclusive dispõe de piscina?

Sim, há 4 piscinas externas e uma piscina infantil.

Animais de estimação são permitidos em Dreams Sapphire Resort & Spa - All Inclusive?

Sim, cães são aceitos. O limite é de 1 no total, com peso máximo de 10 kg por animal. É cobrada uma taxa de USD 65 por animal, por diária. Isenção de taxas para cães-guias. Pode haver algumas restrições. Entre em contato com a propriedade para saber mais.

Quais os horários de check-in e check-out em Dreams Sapphire Resort & Spa - All Inclusive?

Horário de início do check-in: 15h. Horário de término do check-in: meia-noite. Horário do check-out: meio-dia. Há check-out tardio disponível por uma taxa (sujeito à disponibilidade).

O que eu posso fazer em Dreams Sapphire Resort & Spa - All Inclusive e nos arredores?

Divirta-se no local com atividades como passeios de caiaque, arco e flecha e vôlei e pratique os seus saques nas quadras de tênis. Atividades adicionais no local incluem aulas de aeróbica, basquete e aulas de pilates. Relaxe com um tratamento no spa ou dê umas braçadas em uma das 4 piscinas externas. Dreams Sapphire Resort & Spa - All Inclusive também tem 3 bares ao lado da piscina, 6 bares e uma sauna seca, bem como uma sauna a vapor e um jardim.

Dreams Sapphire Resort & Spa - All Inclusive tem um restaurante no local ou nas proximidades?

Sim, há 8 restaurantes no local.

Há espaços privados ao ar livre em Dreams Sapphire Resort & Spa - All Inclusive?

Sim. Todos os quartos possuem um deque ou pátio.

Como é a área em que Dreams Sapphire Resort & Spa - All Inclusive se localiza?

Dreams Sapphire Resort & Spa - All Inclusive fica de frente para a água, a uma caminhada de 4 minutos de Parque Nacional Arrecife de Puerto Morelos e 13 minutos de Praia de Puerto Morelos.

Dreams Sapphire Resort & Spa - All Inclusive, Puerto Morelos: preços, promoções e comentários

10/10 - Excepcional

12 de out. de 2025

Everything was awesome nothing to complain about

Jacob, viagem com amigos de 3 diárias

Avaliação de hóspede verificada da Hoteis.com

8/10 - Muito bom

12 de set. de 2025

Nice

Saphie, viagem com amigos de 4 diárias

Avaliação de hóspede verificada da Hoteis.com

6/10 - Bom

10 de set. de 2025

Muy malas las habitaciones

Habitaciones súper pésimas para la marca , pagué la diferencia para un upgrade y de todos malos súper pésima no servía bien el Aire acondicionado

Erik, viagem de 3 diárias

Avaliação de hóspede verificada da Hoteis.com

2/10 - Insatisfatório

22 de ago. de 2025

Dirty beach

It was the only hotel in the area that had the beach dirty. Not only the sargasso but also trash. The hotel next to it kept their beach clean from sargasso

luz, viagem de 4 diárias

Avaliação de hóspede verificada da Hoteis.com

6/10 - Bom

18 de ago. de 2025

Great food and service. Hotel a bit dated. Not much to do without paying extra for Indigo or Preferred to access other parts of the hotel and lots of sargassum where you cannot swim or sit on the beach as it has a high sulphur smell.

Chantel, viagem de 7 diárias

Avaliação de hóspede verificada da Expedia

10/10 - Excepcional

16 de ago. de 2025

Samuel, viagem de 4 diárias

Avaliação de hóspede verificada da Expedia

6/10 - Bom

12 de ago. de 2025

Lack of good entertainment

James, viagem romântica de 4 diárias

Avaliação de hóspede verificada da Expedia

8/10 - Muito bom

11 de ago. de 2025

Jenny, viagem de 3 diárias

Avaliação de hóspede verificada da Expedia

6/10 - Bom

10 de ago. de 2025

This resort has the best service and really good drinks! They make your stay very welcome and friendly and made my room very clean to stay. There are some things to look out for which is the beach was full of this brown stuff (I can’t say if it was seaweed or not) that normally in the hotel zone they would bulldoze out but here they didn’t and so a strong fragrant smell of that sargassum made it difficult to stay. We also couldn’t go into the beach water because of it. Another is the food. This is for the dinner restaurants. You have to wait so long for the food to come out just for the food to not be good and I basically had to pick at it. I came in hungry but barely ate and left full. Besides those two things the resort was great but unfortunately those were two major things that the resort should focus on.

Alina Ngoc, viagem em família de 3 diárias

Avaliação de hóspede verificada da Expedia

10/10 - Excepcional

10 de ago. de 2025

The staff

Artur, viagem de 6 diárias

Avaliação de hóspede verificada da Expedia

2/10 - Insatisfatório

7 de ago. de 2025

I saw the bad reviews before going to Dreams Sapphire but thought it was just picky people complaining. Unfortunately, I was wrong—they were absolutely right. The food quality was awful across almost all the restaurants. The only decent meal we had was at the Japanese restaurant and a late-night taco cart, which also had the only friendly service. Everywhere else, we had to wait nearly two hours to get a table, and the staff was rude and unaccommodating. The hotel itself is very old and run-down. The pool is in bad shape, with broken tiles and poor maintenance. We paid extra for the Preferred Club (Indigo), thinking it would be worth it, but it was a complete waste of money—especially if you’re traveling with kids. Most of the “upgraded” facilities are adults-only, so families get no real benefit. In short: Don’t go. There are far better hotels in Mexico.

Yamilis, viagem em família de 5 diárias

Avaliação de hóspede verificada da Expedia

6/10 - Bom

6 de ago. de 2025

The staff was very helpful. The beach was filthy. I wish this could be made public so people don't book with the intention of swimming at the beach. Also, I would recommend upgrading the housekeeping. We stayed 13 nights and had to keep asking for towels. Also, they only changed bedding twice. But made the beds, which don't make sense. Lastly, I would give it a thumbs up for the staff being very polite and helpful.

Virginia, viagem de 13 diárias

Avaliação de hóspede verificada da Expedia

2/10 - Insatisfatório

6 de ago. de 2025

Food was good

tanesha, viagem romântica de 3 diárias

Avaliação de hóspede verificada da Expedia

2/10 - Insatisfatório

4 de ago. de 2025

Olesya, viagem de 10 diárias

Avaliação de hóspede verificada da Expedia

2/10 - Insatisfatório

4 de ago. de 2025

Je suis déçu et en colère car j’ai l’impression de m’être fait arnaqué. La raison de ma note est l’absence totale de nettoyage de la plage envahie par des monticules d’algues. J’ai réservé une grande suite avec accès direct a la plage et petite piscine privée faisant face a la plage. J’ai payé le prix total. Je me retrouve face a des tonnes d’algues amassées depuis des semaine sur la moitié de la plage et une odeur horrible de pourrissement. Ce phénomène est naturel (cependant accentué par les changements climatiques) et je l’accepte. Ce que je reproche a l’hôtel et a Expedia c’est de ne pas être transparent sur cela et de ne pas m’avoir averti avant de faire ma reservation. En plus de cela, l’hotel ne fais aucun effort pour enlever les algues de la plages et ne met aucune protection dans l’eau autour de l’hôtel pour réduire la quantité d’algues s’échouant sur le sable de la plage. Tous les autres hotels dans la region le font, tous les jours. Toutes les villes aux alentours le font aussi et la population profite de bons moments sur la plage. J’ai visité les alentours et d’autres hotels et je l’ai vu (j’ai loué une voiture qui m’a permis de profiter de moments sur les plages aux alentours avec ma famille). Et oui, j’ai du quitter la suite pour aller a d’autres plages privées! Le plus choquant est que le personnel reste impermeable aux feedbacks: ils disent tous les memes phrases apprises par le management de l’hôtel: ce phénomène est naturel et on fait ce qu’on peut.. Faux!

Adel, viagem em família de 6 diárias

Avaliação de hóspede verificada da Expedia

4/10 - Razoável

2 de ago. de 2025

Food options were limited, restaurants were always full, buffet was OK not great. Very little authentic Mexican food. AC was turned off in one of the restaurants during dinning Dining took two hour wait. Alcohol tasted watered down and not brand name. The best food was outside…. They would serve tacos in a taco stand outside of the restaurants.

Nancy Carolina, viagem em família de 5 diárias

Avaliação de hóspede verificada da Expedia

6/10 - Bom

31 de jul. de 2025

I really the VIP access thanks to Expedia. The resort was beautiful but the food wasn't the best. The resort doesn't offer your typical bacon and sausage for breakfast. We end up getting breakfast at the preferred club or ordered room service. The restaurants on the resort doesn't offer reservation. It's first come first serve basis except Teppanyaki. They only take reservations for the Teppanyaki Chef's. Which was booked every day during our stay which sucked. The buffet serves the same food everyday. The resort had a terrible smell. From my understanding it was seaweed season, I'm not 100% sure if that was the reason. We also couldn't enjoy the beach because of the seaweed. It was close. If you like the beach, you won't be able to utilize it. I reserved 3 rooms for my kids and mom. I upgraded all rooms to the rooms with the jacuzzi on the balcony and ocean front. The Jacuzzi's were disgusting! I wanted to downgrade to our previous rooms but that no longer an option because they weren't available. Our family vacation was ok overall but 2 of my kids were ready o come home after 2 days at the resort.

Janaya M, viagem de 3 diárias

Avaliação de hóspede verificada da Expedia

10/10 - Excepcional

30 de jul. de 2025

Everything was amazing, customer service was above expectation but I didn’t like the fact that sea weed is not cleaned out of the property.

Elida, viagem em família de 4 diárias

Avaliação de hóspede verificada da Expedia

10/10 - Excepcional

29 de jul. de 2025

Jesus, viagem de 4 diárias

Avaliação de hóspede verificada da Expedia

10/10 - Excepcional

29 de jul. de 2025

juan, viagem de 3 diárias

Avaliação de hóspede verificada da Expedia

6/10 - Bom

27 de jul. de 2025

Jason, viagem de 4 diárias

Avaliação de hóspede verificada da Expedia

10/10 - Excepcional

25 de jul. de 2025

Only complaint is the amount of seaweed on the beach. Approximately 10 to 12 feet of seaweed (sargassum) lined the entire shoreline and was rotting the entire time. I didn't seem like much effort was being put into clearing the shoreline during our stay. The rotting sargassum also produces an unpleasant odor that permeates the entire property. Also the potential for the seaweed situation is not highlighted in any way during the booking process. Would not recommend staying at this resort during the summer months due to sargassum.

Irene, viagem em família de 7 diárias

Avaliação de hóspede verificada da Expedia

6/10 - Bom

25 de jul. de 2025

Edward, viagem de 7 diárias

Avaliação de hóspede verificada da Expedia

6/10 - Bom

23 de jul. de 2025

Ace, viagem de 5 diárias

Avaliação de hóspede verificada da Expedia

6/10 - Bom

21 de jul. de 2025

Vera, viagem de 5 diárias

Avaliação de hóspede verificada da Expedia

Dreams Sapphire Resort & Spa - All Inclusive

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Junior Suite Tropical View Double

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Preferred Club Junior Suite Ocean Front Double

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Preferred Club Junior Suite Tropical View Double

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Preferred Club Junior Suite Ocean Front Swim Out King

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Preferred Club Junior Suite Ocean Front Swim Out Double

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Preferred Club Governor Suite Ocean Front King

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Two-Bedroom Family Suite Tropical View

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Preferred Club Master Suite Ocean Front King

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Preferred Club Master Suite Ocean Front Swim Out King

Destaques

Carrega todas as fotos de Club Junior Suite Ocean Front King

Club Junior Suite Ocean Front King

Destaques

Carrega todas as fotos de Club Junior Suite Ocean Front Double

Club Junior Suite Ocean Front Double

Destaques

Carrega todas as fotos de Club Junior Suite Ocean Front Swim Out King

Club Junior Suite Ocean Front Swim Out King

Destaques

Carrega todas as fotos de Club Junior Suite Ocean Front Swim Out Double

Club Junior Suite Ocean Front Swim Out Double

Destaques

Carrega todas as fotos de Club Master Suite Ocean Front King

Club Master Suite Ocean Front King

Destaques

Carrega todas as fotos de Club Master Suite Ocean Front Swim Out King

Club Master Suite Ocean Front Swim Out King

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Club Two-Story Villa

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Carrega todas as fotos de Junior Suite Tropical View King

Junior Suite Tropical View King

Destaques

Carrega todas as fotos de Preferred Club Junior Suite Tropical View King

Preferred Club Junior Suite Tropical View King

Destaques

Carrega todas as fotos de Preferred Club Junior Suite Ocean Front King

Preferred Club Junior Suite Ocean Front King

Destaques

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