There isn’t enough room tell of our dreadful ordeal at this hotel.
I would warn people very strongly against staying here as our experience seems to have mirrored that others.
We had booked the Penthouse Suite, and had paid in full, months before our reservation date. I had booking confirmation as well as emails pertaining to our upcoming stay. Check-in time was from 3 till 11pm. We were there at 5.30pm.
According to Momo (the ‘receptionist’), there was no booking for us. The penthouse was already occupied that night, and there was no booking under our name, nor any room for us to stay. My parents and my uncle had booked through a different booking agent, and their rooms were available to them.
After being constantly told there was no room for us, and it was our fault, not theirs, that our reservation wasn’t in the system, a very small, rather below average room was given to us (free of charge). Curtains did not fit across the width of the window, shutters were broken etc. We settled down to try to sleep only to be disturbed by yelling downstairs. Another person being told that there was no room for her, despite having booked directly through the actual hotel. I went downstairs to see what was happening and the lady was being yelled at by a man saying he was the cleaner…(10pm???) she was also on the phone to Momo who thought she was me, and was threatening to come and throw all 5 of my group out of the hotel. In the morning we found 2 large scratches on our hire car.