I’ve stayed at several true 5-star resorts, and in my opinion this property felt closer to a 4-star experience. Some bars seemed outdated, and while the room was comfortable, it did show some age. We stayed for eight days.
Pros:
Food is subjective, but as a picky eater I really enjoyed it. The beach grill was a hidden gem we didn’t find until a few days in and was one of our favorite spots. All restaurants had good food, though service was inconsistent. At times we waited a long time for water or drinks, and the Rodeo Grill took over two hours from seating to dessert.
The grounds are very well maintained, staff was friendly and helpful, and there are plenty of pools to choose from depending on your vibe.
Cons:
Restaurant service was often slow. At the buffet, our server frequently came to the table only once during the entire meal.
The constant selling of spa services was frustrating. Spa staff are positioned throughout the resort, so you’re pitched promotions multiple times a day, which gets old quickly.
Washcloths were extremely hard to get and rarely restocked, requiring calls to the front desk and long waits each day.
The basic internet was very poor, and you have to pay about $20 per week/per device for usable speeds. Streaming wasn’t realistic without upgrading.
The beach was very small and not very appealing during our January stay.
Overall: It’s a good resort, but nothing special. Having stayed at higher-end properties, I wouldn’t return.