Not sure why the 10/10 reviews. Never met staff as it is a self check in and out hotel, but they were prompt and friendly in their responses, so they are a 10. The door, both the handle and the door itself were broken, it closed on the bottom but not the top and “technically” locked but a hard bump and someone would be in the room. The bathroom did look identical to the photos, but the room itself was sub-par. The blinds were dated, dingy and held together with duck tape at the top. Incredibly loud, so both nights we were woken up. One night the guests were actually loud but the second they were just coming back home and you could hear everything, super echoey. It was a place to sleep but not to really relax. Maybe the standard for San Juan but not “exceptional” as many reviews state. Decent location to walking to restaurants and grocery store.