I travel a lot, and I never left a one-star for the property, because even if there were minor issues, overall I loved my stay.
This time was different. Like, shockingly, especially since the accommodation was advertised as luxury.
Let's start with the obvious problem - NO WINDOW in the room. Like at all. It was classed as a standard room in a 'Luxury' accommodation. It sounds like a substandard to me.
Oh, and no escape plan either. If you read there was a fire extinguisher in the room, you'd find it's only on paper, as there wasn't one in the room.
No refrigerator either, but the 'luxury' was there - the sleepers were real, and two bottles of water.
Now this wasn't all; the toilet didn't work either. And apparently, it was serviced often, but nobody could come and have a look until our departure day, so we were stuck using a restaurant toilet in the corridor.
And then the last straw on the following day, that finally made me do a booking in the nearby Radisson hotel, may I say for two/thirds of the price, there was no hot water when I wanted to take a shower after a very long day.
And the staff help - we're sorry for the inconvenience, but maybe you're using the shower wrong. No, I wasn't; it worked the night before. And the following morning. I bet they either ran out of water or were switching off the hot water after hours but were not willing to say it.
Please stay away if you want to have a lovely time; instead of worrying, you'll be trapped without a way to escape.