The staff are incredible, always welcoming and friendly. The hotel is located in an old building which has been very well maintained and taken care of, the decor is classic but still modern, the facilities in general are good and the room we stayed in a lot of space and a very comfortable bed.
I booked a room for 3 pax with a sofa-bed. We assumed the sofa-bed would be made before we arrived, but it wasn't. There were also only 2 sets of towels, 2 bottles of water, 2 glasses... So I think they forgot there was going to be a child with us. I asked at the reception if anything could be done to help with this and when we came back, the bed was made and the extras added, so we very happy despite the initial miscommunication.
We were sad the restaurant was closed Sun-Mon as we stayed Sat-Tue. We mentioned to the reception we planned on having dinner there on Sunday or Monday and were told it was closed, but they served food at the bar. We were shown the normal menu, so it was disappointing to arrive at the bar and realise they were really only serving light sandwiches and crisps. We were so tired we couldn't bother going back to the town centre to eat. The sandwiches were fine, just not what we had planned to eat.
On the last day, the housekeeping forgot to tidy our bathroom and change its bin which was had a couple of our kid's nappies from the day before. I mentioned this to the reception at check-out, so they could be aware.
Despite some hiccups, we still loved our stay!
