Avaliação verificada
2/10 - Insatisfatório
Thuan
29 de set. de 2026
This was a horrible experience. I booked a non-smoking room. When I arrived, I was told there are only smoking rooms available. I told the manager I have a child with me a did not want a smoking room. He told me I could cancel, which he did. I later received a confirmation that it was cancelled. The next day I received another message saying that I couldn't cancel and they I will be charged for thee room. Even afterexplaining the situation, they still insist i can't cancel even though it was their fault.







