The staff was amazing, I will give them that as an above average score. Sadly, everything else was subpar. First of all I had an “accessible” room, and the only thing accessible about it, was the 2 rails that had been install around the toilet which were in useable due to their positioning. It had a seat in the tub with the smallest lip to keep the water in the shower, with no drain in the main floor of the bathroom. Worst of all the toilet. It was a standard toilet. As someone who has trouble walking and standing it was like sitting on the floor. Once on the toilet and finished it was awful trying to get up due to the improperly placed rails and the low toilet. I didn’t eat breakfast, or go into the hot tub. The room was decently cleaned and if we needed anything towels/extra linen the staff was happy to help.