Avaliação verificada
2/10 - Insatisfatório
Happiness
14 de set. de 2026
I was not allowed access to my room, so I called to cancel the booking, but unfortunately, no one responded to my calls. Despite this, I have still not received a refund.
The customer service was extremely poor, and the whole experience was very disappointing. My travel plans were completely disrupted because I was not given access to the room I had booked, leaving me stranded outside in the freezing cold.
I believe I am entitled to a full refund, and I would appreciate this being resolved as soon as possible.


















