Originally given a lower class room type than I had booked, had to go down and be moved, room I was moved to then hadn't been cleaned properly, (still had previous guests items in).
Room was not set up to deal with the 38 degree heat in London, no Aircon, broken fan, safety window that only partially opened. No fan or the extractor was not working in the bathroom which was then even hotter than the main room itself. No water provided in the room amenities and further no water provided to deal with the heatwave (but you could purchase some) despite there being around 8 guests in the lobby at 3am due to the unbearable heat in the rooms and no way to resolve this issue. Overall the stay would have been reasonably poor without the heatwave, but with no way of dealing with the heat and no real attempt to help any of the guests the level of service in dealing with this situation was dreadful. Offered a 40% partial refund by Management after but not really good enough especially for a hotel under a big brand name like Best Western.