Our stay at Extended Stay America Phoenix North had some challenges. Our group had multiple rooms reserved in advance through Expedia, and all reservations were confirmed prior to arrival. However, when we arrived, the hotel was unable to provide all of the rooms as booked.
We were informed the property was overbooked, and resolving the situation required upgrading to a different room type at an additional cost, which was difficult after a long day of travel.
In addition, there was a noticeable odor of cigarette smoke and marijuana in my room and in some areas of the hotel, which made the stay less comfortable.
As a touring group, we rely on having separate rooms arranged in advance, so this situation was not ideal.
Overall, the experience did not fully meet expectations, and I hope the property is able to improve how reservations are managed going forward.