8/10 - Muito bom
4 de mai. de 2025
A nice stay and a memorable Effort for a Birthday
We stayed at Warren House Hotel during a visit to Hampton Court Palace for my partner’s birthday. The building is attractive and the setting charming, but I was a little underwhelmed. The photos made it appear more expansive and luxurious than it actually is. That said, the hotel was clean, comfortable, and staff were generally helpful.
There was an awkward moment on our first night due to a misunderstanding. I had emailed reception asking if something could be placed in the room for my partner’s birthday the next day. Unfortunately, the concierge (possibly new and with limited English) seemed confused, and entered the room without knocking while we were in a state of undress. He was clearly mortified and apologised — I didn’t make a fuss.
The following morning, another staff member was much more helpful. She arranged a lovely birthday surprise with a cake, towel swans, and decorations, which my partner really appreciated. This thoughtful touch was the highlight of the stay.
While I wouldn’t rush to return, and the hotel didn’t leave a lasting impression on me personally (I’m admittedly hard to please with accommodation), I appreciated the effort made for my partner. I also left a £5 tip for housekeeping for their work.
Chris
Chris, viagem de 2 diárias
Avaliação de hóspede verificada da Hoteis.com