Honestly, some people really shouldn’t work in hospitality. The two people we had contact over the two days with were rude, abrasive and proactively unhelpful. The experience was so bad that we had to find it funny. We were a group and had booked over ten rooms.
Basil Fawlty (of the BBC TV series Fawlty Towers) was our kindest comparison for the gentleman (manager I think) who was unfriendly, borderline aggressive and hilariously grumpy. He made no effort to hide his disdain at being asked for drinks in the bar 20 minutes before it closed (he was also the barman). So much so that we told him not to bother and we all left. Very strange business model.
The rooms are okay, location is lovely and local architecture is beautiful.
I definitely wouldn’t return, and the hotel chain owners should consider training staff in hospitality, customer experience and frankly just how to smile. Even the ridiculously huge Covid screens in reception make the experience more like a prison visit with the staff wholeheartedly supporting that environment.