We booked at deluxe king bedroom, the picture of this room shows a big room, king bed, and a fireplace. That's the room we expected and paid for. We got to the property and were given a very small, cramped, stuffy room with a king size bed but no fireplace. Not at all what was advertised. Spent over two hours with support staff with no resolution, they called the property and were told that only ocean front rooms have fireplaces and that's not what we booked. We were well aware that the room wasn't ocean view but no where did it indicate that the room type we booked didn't have a fireplace and that these were only in ocean front rooms? No resolution was reached, nothing meaningful was offered, and the whole experience left me with horrible feelings towards both the hotel and this site. Additionally, power at the hotel was sketchy from the start of our visit and the hotel staff did nothing to warn us about this, despite knowing before we checked in. Given the fact that we didn't get the room we booked and that we didn't have reliable power for the entirety of our stay, we should have been told this at check in so that we could have had the option to cancel our stay and go home (which we would have happily done). Front desk staff were curt and dismissive regarding all feedback.