An absolute gem in every way imaginable! TLDR: If you are looking for authentic, yet elegant accommodations in a prime location with a staff that makes you feel like family, this is the place.
We visited Montepulciano to visit my son (traveling for a semester abroad).
The staff was attentive and helpful before we even arrived, ensuring we could get our baggage to the hotel and our rental car parked close by (the hotel, along with most of the city, is in the ZTL).
When we finally arrived, we were treated with kindness and patience (my son surprised us & bolted in the door, and they were incredibly gracious while we had our little reunion).
Our suite was on the top floor, so it was a bit of a hike up multiple flights of stairs. But we were prepared for that (especially given the historical nature of the building), and we quickly grew accustomed to it. The rooms were absolutely gorgeous, and the view from the windows-- breathtaking. Many visitors ventured to the overlook beneath our windows to take pictures (even a couple taking wedding photos-- it's that picturesque).
But our very favorite part of our stay was the daily breakfast. The staff was incredible. The food was incredible-- simple, but top-quality and always perfectly executed. It was unexpected, but a comfort we came to treasure and look forward to each day.
The hotel was also very well-kept, overall. Clean, elegant, and charming.
We will definitely stay again. Grazie mille, alla prossima!