My first impression, was "dirty". I mean the hotel in general, I understand that it is in a busy area, but that is the impression I got. The service was at it's most basic. While I see the need for explaining the rules, I was greeted with everything that I can't do, as opposed to welcoming me to the hotel. I felt as though I was burdening the hotel with my presence. Example: I assumed, wrongly I admit, that coffee was complimentary to guests. I am an American and this is a custom in the US. Totally my fault. So, halfway through pouring a cup, I was escorted out of the dining room, up the stairs, down the hallway, all the way to the front desk and asked to pay $2. Then I was allowed to return to retrieve my half cup. A simple comment from the staff, and I would have gladly paid for it. Instead, I was treated like a criminal. I felt so unwanted there, I asked to leave early. They said I could check out early, but it would cost me a out $200 per day for changing my reservation. I was so disappointed in this hotel, I left anyway. I didn't even have a place to go, I just drove away.