I was very surprised by my experience at this hotel. I had booked an overnight stay as I was in Anglesey for business, but unfortunately found the hotel rather soulless and lacking in the warmth and hospitality I would expect.
Firstly, the hotel was difficult to find. I tried calling for assistance but there was no answer other than voicemail.
I arrived around 30 minutes before check-in. I appreciate I was early, but there was no attempt to see whether my room might already be available. I was shown to the restaurant, which was beautifully designed but extremely quiet and lacked atmosphere. The waiter greeted me with, “You won't be wanting a starter, will you?” which made me wonder whether they were closing. I also had to ask for a menu. The food itself was lovely, but the lack of atmosphere and staff engagement didn't encourage me to stay for another drink or dessert.
The room also had issues. I couldn't initially open the door lock and needed assistance, there was no bath mat, and the room had a damp/musty smell. The layout also lacked practical space for things such as using a hairdryer or applying make-up.
At checkout, my key was simply taken without anyone asking how my stay had been.
A hotel with lovely surroundings and considerable potential, but sadly the overall experience lacked warmth, atmosphere and attention to the guest.
