The staff was superb, Marco was very responsive to my questions prior to our arrival and even arranged transportation for us from the Civitavecchia cruise port to the hotel. The property is very secure, you have to get beyond 3 locked entrances to get to your room. Don't let the 3 locked entrances give you the impression it's not in a safe area, we felt safe walking to and from the hotel. As an American it's hard for us to get used to "smaller" meaning rooms are smaller, as are the elevators, and less amenities than back home. As an American traveler I realize this and find it is an adjustment. The room as mentioned is small, as is the bathroom. Our room #5 had a aviation theme. Walls were pretty scuffed up. Chair looked broken so we didn't sit in it, used bench at the end of the bed instead. I think the most inconvenient thing was there was not a shelf in the shower to place your soap/shampoo, I had to place my bar of soap on the shower floor, which I didn't care for. Also learning European hotels don't provide wash cloths. The A/C worked, but wouldn't cool below 22°C. For a Texan like myself, it was a warm nights sleep which is difficult. Mini fridge was cool, but not cold. There was a nice gesture of a bottle of wine in our room upon arrival, but we didn't open it because we don't drink much. Considering our tight Rome itinerary, we weren't in our room much so the inconveniences were bearable and Marcos responsiveness made this hotel worth still earning a good rating.