I paid for my room. I went in. Went straight back to the office as it smelt of weed even though they are non smoking rooms. All the older guy did was spray the room with air freshener, open the window and turn on the air con.
I then looked at the room more closely, it was dirty, the floor was sticky. I couldn’t stay in it. I went back to reception and the older guy got a younger guy to come out, I asked for a refund to be told no all sales are final. I explained the state of the room and wasn’t offered any help. I asked for him to contact the manager or give me the mangers details but got told they had no way of contacting the manager - which I find very strange. I then went and got my stuff and took the key back to the office where I then got a lady come out, I explained everything to her and she told me the cleaners were of the highest standard. If that’s so why was the room so dirty.
I am very disappointed that I got no help from 3 different members of staff, no offer to move rooms, no offer to refund. I spent my time at the motel sitting on the steps beside the room - first due to the amount of air freshener that was sprayed and secondly cos of the state of the room.
If I could leave a zero star review I would.