Avaliação verificada
4/10 - Aceitável
Matthew
7 de mai. de 2021
Service is dead
Off season so the “hotel” was closed. We were staying in the “residency” in a 2 bedroom suite.
Still, at $1200/night you think they’d try. Or close completely.
They told us we needed an appointment to use the gym. We tried to make an appointment for two days by calling and emailing with no response.
Housekeeping was knocking on our door every morning before 8:30.
Everything closed. No room service. Fine, but can someone answer the phone?
Staff did call us morning of checkout to remind us that we needed to be out by 10am.
We asked to check out at 10:30 instead of 10 since we had a meeting at 11.
“No” was the answer.
As we come out to the valet to load our bags the valet doesn’t even offer to help us with our numerous bags.
A really reprehensible showing all around from st Regis - a once go to brand for me.