2/10 - Insatisfatório
26 de out. de 2025
In 44 years of marriage and traveling the accommodations were not acceptable for seniors in late 60’s. We were expected to climb a flight of steep stairs and with baggage. Given the smallest room on property, a double fouton type bed, too low, bed that was no more than a foot and a half off floor. I caught my shoe one of the platform legs at 68 and fell flat on my face. This room was dangerous. I disclose accessibility needs on every booking yet got overlooked. We always book a king or 2 queens due to my wife’s disability. That was never acknowledged. After traveling over 20 hours we were exhausted, hungry and dehydrated. At approximately 6:00 we asked if we could take dinner up to room, eat and rest. We were denied any food stating they never allow food in the rooms. The room was nothing like the description and were unable to eat due to exhaustion and the inability to get downstairs to eat. We weren’t helped at time of check-in with WiFi and weren’t able to call for even water. This stay was unacceptable and coming clear from the US extremely disappointing as we’ve saved for years for this vacation. I showed the girl who was housekeeping the website and she offered info that the room we were in was not on the website.
To top things off, I didn’t have a chance to pay through Hotels.com due to internet issues on the 23rd and at breakfast without my knowledge host charged our room in their currency costing time and a half. Please make this right. Tim Richardson.
Tim
Tim, viagem de 2 diárias
Avaliação de hóspede verificada da Hoteis.com
