The poor impression started when we arrived 40 minutes earlier than the book in time of 3pm to find reception shuttered and a sign on the door saying This is not a public Toilet. After traveling for over 100 miles we were hoping to have a coffee or maybe a refreshing glass of lemonade but no chance of that. So we left to find somewhere more welcoming. We came back an hour later after finding a very nice place in Camber to take our money. My wife and I are both in our seventies and we're told our accommodation is upstairs but no one was available to help. We were given our key and general directions and left to it., after climbing the narrow concrete stairs dragging our luggage we got to the landing small 3 ft square with 2 cases but we struggled to open the door as the spring loaded door was so strong we could not hold it open, it was like ark Wright till. In the end we had to wedge a suit case in the doorway to keep it open to allow us to get in. Once we got inside the overall area looked clean and tidy but the problems were just starting, the bathroom door was warped and would not shut, the balcony door took fifteen minutes of persuasion to open, the window s could not be kept open as the fittings were all broken, the roller blind over the balcony door was broken and had holes in it and the mattress was lumpy and uncomfortable