We paid around £60 for a standard double room at the Borough Arms. I wasn’t expecting luxury, but I did expect a warm room, hot water and basic cleanliness.
The bathroom radiator didn’t work, and the bedroom radiator barely gave off any heat. We spent a very cold, uncomfortable night. The next morning, the shower water was only lukewarm, so I had to rush through it. When my partner raised this with reception, he was offered a kettle and a bucket! I appreciate they were trying to help, but that’s hardly a safe or reasonable solution.
The room was also badly in need of attention. Bathroom fittings were cracked or worn, previous repairs looked untidy, the chair was visibly stained and the tea tray appeared to have marks left by previous guests.
To be fair, the bed was comfortable, the linen was fresh and the staff were genuinely lovely. They offered another room, which my partner viewed and found to be of a much higher standard. That made it even harder to understand why our original room was being sold.
I emailed management with photographs after our stay and followed up, but four days later I still haven’t received an acknowledgement.
Dated décor doesn’t bother me. A cold room, inadequate hot water and poor upkeep do. Really disappointing, especially when the staff themselves were so pleasant.