We arrived at the hotel late at night, and unexpectedly, there was road construction in front of the hotel. When we got there, the staff refused to open the door, pointing to the back entrance instead. However, we had no idea where the back entrance was, and we couldn't see the way. Eventually, they came out, and we entered the hotel. To our utter surprise, the hotel had no heating, no hot water in the sinks (only the shower had hot water), and the room was small and cold. Thankfully, the blankets were thick. Normally, hotels should send a message beforehand informing us how to enter during road construction. On the bright side, the hotel allowed us to leave our luggage with them for two days, which we would retrieve upon our return from Machu Picchu. However, when we went to pick up our luggage at the back entrance, we encountered several fierce dogs, which was quite frightening.