Would not reccomend staying here
I booked a “luxury suite” here via Expedia in October. The experience was extremely disappointing:
Misrepresentation: This is not a hotel, but there is no indication of this during the booking process. The property was advertised as a "luxury suite", but the reality was far below expectations—grubby, poorly maintained, and lacking basic amenities, 1 towel, mismatched crockery. It matches the website pictures in layout only and not in quality.
Security Issues: There is no reception desk & the key locker did not lock, the apartment electronic lock was disabled by a piece of metal screwed over the lock, and the owner admitted previous guests had not returned keys raising serious safety concerns.
Stressful Experience & Poor Support: Despite repeated attempts to get check-in instructions, I received them only while boarding my flight!!. Expedia agents were unable to resolve the situation, at one stage starting a canclellation process, leaving me stressed and uncertain throughout the flight.
We ultimately left after one night and booked alternative accommodation. Expedia’s initial response was to cite the property’s non-refundable policy, ignoring the misrepresentation and safety issues. After a lengthy process dealing with multiple people, I was finally compensated with a partial refund.
I strongly advise caution when booking this apartment. Listings should be accurate, and customer support should prioritize traveler safety and well-being.