The Hotel and the grounds looked amazing, unfortunately that’s where it ended, on arrival at reception we was kind of greeted, filled out a form and told where our room: was, no details about the facilities breakfast or anything’ the room whilst nice was small, dated but in the main clean. The bathroom needed some attention, with obvious mould around the windows. The view over the garden was nice but you could sense that perhaps there was no care given to the surroundings. The bed was ok creaky and only one pillow each, same with the bathroom one towel each and one towel for that could’ve been as a bath matt or face towel. In all it felt that there was a lot of potential but left feeling very flat, There didn’t seem any interest in customer service, other hotels we’ve stayed at have been welcoming and pleasant no matter the length of stay, and someone available at all hours. Here the reception was manned from
4pm-10pm, just made it feel very impersonal. Finally keep an eye on the ‘security deposit’ never paid this on a hotel stay before and wasn’t mentioned on arrival, £50 which is taken from your account, so make sure you know before you book.