Upon arrival on the 30th of October, we immediately noticed that the room was unsanitary and in an unacceptable condition. The bedclothes and sheets had clearly not been changed prior to our arrival this was due to the smell of perfume on areas of the bed sheets and also there was a strong, unpleasant smell throughout the room. We raised this issue with the night porter, who assured us that housekeeping would address it the following morning. Unfortunately, we were unable to sleep that night due to the state of the bed and the condition of the room.The condition of the duvet, pillows and mattress are dirty and worn well below standards for a chargeable hotel stay and fee.
We were also with a large group who booked and prior to there arrival had to change room 3 times before giving the a room with a unsanitary toilet as there was faeces left and bed was unmade the same reasoning was giving from the night porter/receptionist that house keeping would come in the morning to address the matter.In addition, the bathroom side panel was coming away from the shower, with visible scum present, and the shower hose was not properly fitted, detaching whenever the shower was turned on. The overall condition of the room was very dated and, in my opinion, uninhabitable.Given these issues, we decided to depart on the morning of 31st October, two days earlier than planned, and informed your staff of the situation at checkout. We had no choice but to secure alternative accommodation ourselves.