I arrived early, I was traveling cross country by motorcycle early in the mornings, the weather was typically too hot in the afternoon to travel. My room was not ready; I booked third party and it was very early by check-in standards. I was invited to stay in the lobby, unload my luggage to a cart, and take advantage of the amenities. I had a series of conversations with the woman at the desk. I asked if the availability was linked to the third party booking or room type. She asked if I was and IHG member to which I replied I should be, I've been staying at many Holiday Inn hotels along the way. She looked and to my surprise, I was an Elite member and entitled to an upgrade. Her efforts and welcoming mannerism were greatly appreciated and made my stay very pleasant. I was pretty tired and hot, so I was delighted by the hotels service and understanding.