We booked Seaspace for a cosy winter getaway with our baby, drawn by its promise of home comforts and luxury alongside stunning sea views. The listing on Expedia made it seem perfect for our first family trip—a relaxing escape where we could do something special, like staying in to cook while watching the sunset over the sea, a change from our usual nights at home in the winter.
Unfortunately, we were disappointed to find our room overlooked a car park and garden instead of the advertised sea views. The room felt dark and closed off, nothing like the bright, open-plan spaces shown. What made it worse was that we paid the same price as the sea-view studios, yet there were no clear descriptions or photos in the listing to indicate we’d receive a different room type.
Staff admitted the listing needed updates but, as the hotel was fully booked, couldn’t offer a room change, discount, or compensation. While their honesty was appreciated, it didn’t ease our disappointment, especially since the room was the main reason we booked this getaway.
That said, the hotel is a beautiful, chilled environment for families. The Scandinavian/art deco design, baby-friendly touches like baby spoons, and welcoming atmosphere make it ideal for a relaxing escape. The pool area is stunning, and the family-oriented vibe is lovely.
If we’d had the room we expected, this would’ve been a 5/5 stay. However, the misleading booking process and unfair pricing left us disappointed.
