2/10 - Insatisfatório
13 de jan. de 2026
Unfortunately, my experience with this property (Host Prime Paradise Villa at Rehab City) and its management (Host Prime) was very disappointing.
My check-in date was December 27. On December 25, the management contacted me via WhatsApp offering a “better deal” if I canceled my Expedia reservation and booked directly with them. I declined and asked for standard check-in instructions. I was told they would be provided 24 hours before check-in.
On December 26—less than 24 hours before arrival—I was informed that there would be a city water cutoff affecting part of my stay and that I needed to cancel my reservation. I asked the host to initiate the cancellation, as this issue was on their side. They assured me I could cancel and receive a full refund.
To date, despite multiple calls to Expedia, I have not received my refund because Host Prime has not responded to Expedia’s repeated attempts to contact them via phone and email.
The purpose of this review is to:
• Raise concern about last-minute cancellations initiated by hosts
• Highlight the risk travelers face when management companies do not respond after a cancellation
• Encourage better vetting of third-party management companies on booking platforms
I’m sharing this so other travelers can make informed decisions and avoid similar situations. I also sincerely hope that property owners are not aware of how their listings is being managed, as this behavior ultimately harms both guests and owners.
Ekaterina
Ekaterina, viagem em família de 9 diárias
Avaliação de hóspede verificada da Expedia
