This review reflects my personal experience and does not take away from the friendliness of the staff. Room, food, property was overall great. My concern is with how the additional charges were handled.
I booked a deluxe twin room with a pyramid view for 3 nights, 2 adults, at $63 per night. Due to a change of plans, I traveled solo for the first two nights. The front desk staff were welcoming, but the room I received, despite being spacious, had NO windows and NO pyramid view. I accepted it, assuming the extra space compensated for the missing view.
The other person on my booking arrived for the final night, along with another friend. I was then told it would cost an additional $90 to add another person for the night. I questioned this, explaining that my original rate was $63 per night for two adults and that I could also book online as it was only $53 a night for two people. I was given no explanation for why I couldn't book online or why the original rate couldn't be honored, or why it wouldn’t be a wash of the cost since I was solo the first two nights. Instead, the man first said $30, then when I questioned it, it turned to $90 and eventually $80, again without explanation. The lack of transparency and the sudden price change felt dishonest. I paid because I didn't want to waste my vacation arguing at the front desk.
Between receiving a room that wasn't what I booked and this unexplained additional charge, my experience left me feeling cheated. I stayed 10/16-10/19.
