The staff are on helpful insofar as they press you into affiliated business and charge you exorbitant prices. They run scams with friends of there’s where all the money you spend at shops, rides, hotel, it’s all part of the same group. I was lied to about what rides using a driver they are affiliated with would cost. And even if I wasn’t lied to, they charged $30 per ride (they had informed me $30 as a package of rides but did an about face and tried charging $30 for each when checking out). I left the hotel two days before my booking ended to spend the rest of my trip elsewhere. Originally, they refused to refund me the days when I ended the booking. They refused this to me as well as Expedia support. Eventually, the owner did refund me. There was no hot water in my room for days as well and despite having multiple people check the heater thermometer and confirming I did not have any, the manager repeatedly told me, as well as Expedia support, that I was a liar just trying to get additional refunds. I will never stay here again when I return to Egypt. Lastly, the same manager threatened to call “the government” on me when he refused refunds and called me a liar. It took two Egyptian, Arabic speaking friends of mine to come and assist me to receive my refunds and confirm check out.