The hotel was perfect for our family and especially well suited for children. There was plenty of entertainment and activities, and overall we had a very pleasant stay.
However, there were a couple of things that disappointed us. We were unable to get a table at the hotel restaurant for Christmas Eve, even though we stayed at the hotel over Christmas for a total of three nights. In our opinion, hotel guests should be given priority when making restaurant reservations, especially on such an important occasion.
Another disappointment was the housekeeping service. Despite staying three nights and leaving the “technical repair” sign on the door every time we left the room for the day, housekeeping never visited our room. Toilet paper was not replenished, towels were not changed, and the trash was not emptied. However, someone did come regularly to restock the minibar.
Despite these issues, the hotel was otherwise excellent and a great choice for families with children.