Serenity Hotel fica a uma caminhada de 5 minutos de Bournemouth International Centre e 8 minutos de Bournemouth Beach.
AvaliaƧƵes sobre Serenity Hotel
AvaliaƧƵes
7,2
Bom
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7,8/10
Limpeza
8,0/10
ServiƧo e funcionƔrios
6,8/10
Comodidades
7,0/10
CondiƧƵes e instalaƧƵes da propriedade
6,8/10
Cuidado com o meio ambiente
AvaliaƧƵes
10/10 - Excepcional
29 de jul. de 2025
Foday
Foday, viagem de 2 diƔrias
Avaliação de hóspede verificada da Hoteis.com
4/10 - RazoƔvel
2 de jul. de 2025
Ave stay
Basic room tired
Peter
Peter, viagem de 1 diƔria
Avaliação de hóspede verificada da Hoteis.com
2/10 - Insatisfatório
23 de jun. de 2025
AWFUL, AWFUL
We arrived and were informed that the room we had booked months in advance was not available. We were told that they had another room in the building next door but one. We were given a key and door code, which did not work, and directed to the hotel. The hotel smelled very strongly of damp and sewage. We had booked a family room, what we got was a tiny room with bunk beds, fairly clean, but tiny. Tiny mirror in the bathroom. Certainly not what we ordered on the hotels website. I went to complain and ask for a room change. Nobody was available. There was a phone number which I tried several times before it was answered. When I explained my situation the guy on the other end could no longer speak English very well at all. We spent until 12:30AM driving around Bournemouth and surrounding areas looking for an alternative. Speaking to other hoteliers, the serenity was well known for doing this. Due to the Isle of white festival and, a big international cheerleading competition, which our daughter was taking part in, no rooms were available at any price
Overall, we did not get what we paid for. The hotel was truly awful.
Rob
Rob, viagem em famĆlia de 2 diĆ”rias
Avaliação de hóspede verificada da Hoteis.com
2/10 - Insatisfatório
23 de jun. de 2025
Awful
Check in was supposed to be 2pm but they lost the keys until 5pm.
Total mix up with rooms. They gave me keys to a room where someone lived.
Very stressful.
Aoife
Aoife, viagem em famĆlia de 1 diĆ”ria
Avaliação de hóspede verificada da Hoteis.com
4/10 - RazoƔvel
25 de mai. de 2025
Very basic facility, no breakfasts available
Viajante verificado
Viagem de 1 diƔria
Avaliação de hóspede verificada da Hoteis.com
10/10 - Excepcional
21 de out. de 2024
Everything was good and easy to get
Susan
Susan, viagem de 1 diƔria
Avaliação de hóspede verificada da Expedia
8/10 - Muito bom
1 de out. de 2024
Very pleasantly surprised by the condiition of everything.
Bernard
Bernard, viagem de 1 diƔria
Avaliação de hóspede verificada da Hoteis.com
8/10 - Muito bom
31 de ago. de 2024
Simon
Simon, viagem de 1 diƔria
Avaliação de hóspede verificada da Hoteis.com
10/10 - Excepcional
26 de ago. de 2024
Checked late so only slept in the room. Very comfortable mattress. We has a lovely sleep.
Clean room. Walk in shower in good order.
Night staff friendly and very helpful.
I was given a choice of three rooms.
Would definitely stay again.
Jacqui
Jacqui, viagem em famĆlia de 1 diĆ”ria
Avaliação de hóspede verificada da Hoteis.com
2/10 - Insatisfatório
23 de ago. de 2024
Worse thing here was our room which is situated the other side of a fire door where there were 2 other rooms. The fire door had no handle on it so for half a hour we were LOCKED IN UNABLE TO LEAVE. In the end we had to alert someone on the street through the window of our room who had to find their way in to where we were. Had there been a fire we may well have lost our lives.
Place Needs a serious update. So basic⦠awful bathroom & shower with no extractor nor window that opened. Very cheap fittings and so old. Whole room smelt musty as no air con nor had it been aired. Only one bulb in centre with switch out of reach of bed. Noisy fridge. Nasty carpet. Nothing nice about this room. Only redeeming factor was the general cleanliness and bed made up well. I feel sorry for the staff who have to work here.
Yvonne
Yvonne, viagem com amigos de 1 diƔria
Avaliação de hóspede verificada da Expedia
10/10 - Excepcional
22 de jul. de 2024
Ideal.
Excellent.
This is a satellite room-only type of accommodation without reception. Key collection is from the āsister hotelā at the top of the road called Bourne Hall.
The satnav postcode takes you to the rear of the property, better to aim for the road that itās located on.
My room was spotless. The firm mattress was just what I needed after a long drive. There was a mini fridge in my room.
Location is great, ten minutes walk to the pavilion. All in all I would DEFINITELY stay there again. Ideal for graduation trip.
Anthony
Anthony, viagem de 2 diƔrias
Avaliação de hóspede verificada da Hoteis.com
10/10 - Excepcional
22 de jul. de 2024
Staff upgraded me free of charge due to room not been ready very helpful
James
James, viagem de 2 diƔrias
Avaliação de hóspede verificada da Expedia
10/10 - Excepcional
22 de jul. de 2024
Ideal.
Excellent.
This is a satellite room-only type of accommodation. Key collection is from the āsister hotelā at the top of the road called Bourne Hall.
The satnav postcode takes you to the rear of the property, better to aim for the road that itās located on.
My room on the first floor was spotless. The firm mattress was just what I needed after a long drive south. There was a mini fridge in my room.
Location is great, ten minutes walk to the pavilion. Local convenience store sells most things. The Hop Inn opposite that does great food including amazing full English.
All in all I would DEFINITELY say at there again. Ideal for graduation trip.
Anthony
Anthony, viagem de 2 diƔrias
Avaliação de hóspede verificada da Hoteis.com
8/10 - Muito bom
22 de jul. de 2024
Thank you
Sorin
Sorin, viagem com amigos de 2 diƔrias
Avaliação de hóspede verificada da Expedia
10/10 - Excepcional
1 de jul. de 2024
The gentleman who welcomed was friendly and helpful ššš
Vangile
Vangile, viagem de 1 diƔria
Avaliação de hóspede verificada da Expedia
10/10 - Excepcional
1 de jul. de 2024
Very helpful staff. Convenient for our stay.
MICHAEL
MICHAEL, viagem de 1 diƔria
Avaliação de hóspede verificada da Expedia
6/10 - Bom
26 de jun. de 2024
ebrahim
ebrahim, viagem de 2 diƔrias
Avaliação de hóspede verificada da Hoteis.com
10/10 - Excepcional
23 de jun. de 2024
Haydn
Haydn, viagem de 1 diƔria
Avaliação de hóspede verificada da Hoteis.com
10/10 - Excepcional
19 de jun. de 2024
Brilliant value for money, refurbished hotel well recommended stay in Bournemouth