Our stay at Home2 Suites Kokomo was okay, but there’s definitely room for improvement.
The biggest issue was cleanliness. The floors in our room had clearly not been mopped before our arrival. After walking barefoot for only a short time, the bottoms of our feet were black. I wiped the floors with Clorox wipes, and they came back filthy. We wore socks or sandals for the rest of our stay, and even our socks ended up black.
Before checkout, we found an apple underneath the air conditioning unit. If the room had been cleaned thoroughly, it should have been found long before we arrived.
The housekeeping staff also wasn’t very welcoming. One employee seemed annoyed when we politely asked for clean towels. Another staff member walked the halls with a clipboard and repeatedly stared at me like I didn’t belong there without saying a word. A simple “hello” would have made the interaction much more comfortable.
On a positive note, the front desk staff were pleasant, friendly, and very helpful throughout our stay. The breakfast was decent and what you’d expect from a typical hotel breakfast.
Overall, the hotel has potential and the location was convenient. Better attention to cleanliness and more welcoming interactions from housekeeping would greatly improve the guest experience.