4/10 - Razoável
28 de jul. de 2025
2/5 stars
This stay was interesting… to say the least. Puerto Rico in itself is a beautiful island to come and visit. The people are welcoming but the rules of this hotel are far from average. Our first problem was the size of the hotel room. Granted, we got a queen size bed but the room itself you had no space to move around your room so you’re almost forced to upgrade due to comfortability. Also, there is no closet or a safe for you to put your belongings in so outside of already being in a small room. You have nowhere to put your belongings. Housekeeping did not come in service the room at all while we stayed and we had the card on the door for them to come service the room. Housekeeping is also very loud in the mornings while trying to clean other rooms, so if you’re expecting peace and quiet think again! The second issue was that there were towels left in the middle of the floor from other occupants, and instead of asking or investigating where the towels may have came from the hotel put the blame on me and my fiancé. We were out visiting a rooftop pool and bar when we got the message that we would be charged an extra $60 for towels that we did not use. Also happy hour prices are cheap but you need to watch how they charge you because they will try to overcharge or double charge you for things you have already purchased. This hotel is aesthetically pleasing, but does not meet the regular standards of hotels. I would not stay here again for my next visit to PR.
Viajante verificado
Viagem de 4 diárias
Avaliação de hóspede verificada da Hoteis.com
